CALL CENTER REPRESANTATIVEs

We are searching for a polite, professional call center representatives to work from home with other team members to collect outstanding Debts from our customers by answering questions, handling complaints, and troubleshooting problems with our debt collection Services.

Call Center Representatives complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation. They often have the following responsibilities:

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call Debtors and customers to inform them about their debts or arrears
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Review customer or client accounts, providing updates and information about billing, warranties and other account items
• Collaborate with other call center professionals to improve customer service.