CALL CENTRE AGENT

SUMMARY:
CALL CENTRE AGENT - OPS DEPARTMENT

POSITION INFO:

A career opportunity exists at REINHARDT TRANSPORT GROUP (NIGEL) for the position of:

CALL CENTRE AGENT - SAFETY

Job Summary:

• Continuous monitoring of drivers / vehicles on the LYTEX system.
• Monitor driver behaviour i.e. fatigue, speeding etc
• Manage POD’s.
• Respond to e-mails, telephonic communications and provide prompt feedback to the sender i.e. Management, Fleet Controllers, External Call Centres etc.
• Receive and process telephone calls from OPTIX call centre and process accordingly.
• Manage mySHEQ system

Requirement:

• Matric
• Previous experience in ‘n similar position will be an advantage
• Computer literate, must be able to send / receive / process e-mails effectively
• Excellent communication skills on all levels, including telephone etiquette
• Must be able to meet deadlines effectively and on time
• Work shifts, including day and night shift
• Must be willing to work weekends / public holidays
• Own Transport

Remuneration:

To be discussed in the interview

Applications will close on Monday 31^st March 2025 at the close of business