CALL CENTRE AGENT

 

Recruiter:

Top Notch HR Solutions

Job Ref:

CCA77

Date posted:

Monday, August 1, 2022

Location:

stellenbosch, Western Cape, South Africa

Salary:

R126 000


SUMMARY:
• Minimum of 3 years’ experience in office administration and Client Services. • Knowledge of the Financial Services Industry, FAIS and Regulatory Examinations

JOB DESCRIPTION:

CALL CENTRE AGENT

Location:                    Stellenbosch, Western Cape

Contract Type:          Permanent

Appointment Date:   ASAP

Remuneration:           R 10 500,00 CTC

 

Application Instruction:

CV in a word format and a cover photograph (head and shoulders) to AND

 

The purpose of the position

To assist candidates/clients with high volumes of telephonic and e-mail enquiries, together with the administration pertaining to the Regulatory Examinations and according the enquiries received.

 

Main Responsibilities

Receive and resolve enquiries, telephone and e-mail correspondence together with the required administration according to the Rules and Regulations as stipulated by the FSCA.

 

Relevant Skills

  • Maintain confidentiality.
  • Strong work ethic, ability to demonstrate excellent interpersonal skills with high focus on client service.
  • Positive outlook in life, be presentable at all times, self-motivated and punctual.
  • Well spoken, excellent telephone manner with an ability to communicate effectively in English & Afrikaans (both verbally and in writing).
  • High degree of patience and assertiveness to promote a trustworthy and credible culture where clients are treated fairly and are properly informed.
  • Strong Administrative skills: Recordkeeping, Accuracy & attention to detail.  Proficient in spelling, punctuation, grammar and other language skills.
  • Thinking skills: Analytical thinking.
  • Problem solving & decision making.
  • Able to work independently as well as part of a team in an open plan environment.
  • Good interpersonal skills.
  • Must be able to maintain a high volume workload. Work well under pressure with a positive attitude, taking personal responsibility for results.
  • Ability to be methodical, detail-oriented and maintain a high level of accuracy.
  • Ability to take ownership of all administration procedures and identify areas of improvement.
  • Ability to establish and maintain co-operative and positive working relationships with management and team members.
  • Have own transport.
  • Be able to effectively use a variety of desk top and online applications and having excellent typing skills.

 

Qualifications

  • Minimum of Grade 12 Qualification.
  • Diploma/certificate in business or office administration will be an advantage.

 

Experience

  • Minimum of 3 years’ experience in office administration and Client Services.
  • Knowledge of the Financial Services Industry, FAIS and Regulatory Examinations.
  • Intermediate or Advanced experience in all Microsoft Office & Windows applications, Internet and e-mail.

 

Competencies

  • Reliable * Focussed * Goals and Deadline driven * Effective time management & business ethics
  • Stress tolerance and resilience * Loyal & trustworthy * Commitment to quality and excellence

 

 

Please note: Preference will be given to EE candidates. 

 

Please take note that initial correspondence will be via email

 

Correspondence will be entered into with short-listed candidates

If you have not received a reply within 3 weeks please consider your application unsuccessful

 

 

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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