Seeking an experienced individual to join an international CCTV client on a 3-month contract towards Bramley, within their call centre to offer remote technical support to customers.
Candidate should be able to answer the following questions in order to be considered for the role:
How do you install and setup an IP camera?
What type of surveillance products / models have you installed?
After the installation of the IP camera, how do you test to see it the camera is operational?
Serving as the main contact for customer support, can you elaborate on your ability to manage on all levels of support as there is no room for further escalation?
How would you go about installing security surveillance software on your clients’ mobile application?
Can you guide me through the steps that you would take to retrieve a certain event footage on behalf of the client?
Attend to clients over the phone, form part of the Africa call centre
Install, configure and troubleshoot on client products remotely - IP cameras
Add IP units to link to control room
Setting up remote viewing
Act as only point of contact for client when resolving product issues
Assist client with software updates and connecting their product with mobile application
Respond to client emails in a timeous manner regarding issues with their products or software updates
Must have Matric, 2- 5 years' working experience, doing remote support for clients
Knowledge of IPV address 4 and 6, subnetting, port forwarding, mapping, routing
Must be a SA resident
Excellent English communication
Excellent customer service and telephone etiquette skills, worked in customer care centre / call centre will be beneficial
High levels of energy
Computer literate
Clear criminal record
