Employer Description
A Luxury Big Five Game Reserve located in the Kruger National Park region.
Job Description
The Executive Housekeeper is responsible for superior cleaning and laundry services within the lodge and produce a consistent, high-quality product, providing a courteous, professional, efficient, and flexible service consistent with the company’s policies and procedures, to maximize guest satisfaction: You will be responsible for the following –
Ensure cleanliness in the Guest Areas/Guest Room Areas, staff quarters are cleaned and prepared, Maintain cleanliness of all areas daily, Ensure room fresheners are performed and turn down services are done according to company standards, Ensure laundering room and table linen, guest linen, staff uniforms, management uniforms and personal clothing (machine wash or hand wash). Ensure all guest information is available and collected and communicate prior to arrival, Ensure equipment (Washing machine, tumble dryers, iron) is operated effectively according to instructions and manuals and maintenance schedules, Responsible for safekeeping of housekeeping equipment, Ensure that the necessary stocks are ordered and on hand at the right quality and quantity according to company standards and par levels , Ensure the stock control, stock take, and requisition procedures are strictly followed according to par levels and company standards, ensuring accuracy, Maintain discipline and implement Performance standards within the housekeeping department, Review monthly forecasts and schedule resources accordingly, Manage and control inventory stock and therefore compile Lodge monthly report for the Housekeeping Department, Ensure adherence and understanding to Fire, Hygiene and Health and Safety (OHS), Strive to limit your impact on and conserve the environment through our focuses on energy, water, waste, food, materials, and conservation.
Qualifications
- Matric
- Grade 12 with a Degree/Diploma in Hospitality Management
- Valid code 08 driver’s license
Skills
Sound experience in Hospitality-Private Game Lodge environment, and at least 3 years proven track record of Executive Housekeeper. Excellent communication skills (written and verbal). Understanding of African languages will be an added language, Knowledge and understanding of Housekeeping, Laundry and Guest Area Service Procedures, Sound Knowledge of MS Office Suite (Administration and Financial Competence) Knowledge and experience of overall hospitality operations mainly in Housekeeping, Excellent time management and self-discipline, interpersonal & problem-solving skills.
Benefits
- Live in accommodation
- Meals on Duty
- Provident fund
- Medical Aid contribution
