Employer Description
Luxury 5 Star Game Lodge, located in Mpumalanga
Job Description
The Lodge Manager is responsible for managing the assigned departments to produce a consistent, high quality guest experience, providing a courteous, professional, efficient, and flexible service consistent with the property’s policies and procedures, to maximize guest satisfaction.
LODGE MANAGEMENT
To assume full responsibility for the overall property operations in the absence of the General Manager
To maintain and ensure the good will of the MORE brand at property level. To be a key ambassador of the brand including hosting Site Inspections, communicating with the market, and hosting Journalists.
To ensure the developed set of MORE and property standards are upheld and maintained. To keep the property innovative in its guest experience and up to date with both competitor offerings and current trends in the hospitality industry. To be readily available to deal with all guest queries and complaints. Responding to complaints to be dealt with in a pleasant, constructive manner always, using the feedback as a learning experience and platform for constructive discussion.
DEVELOPMENT AND STAFF MANAGEMENT
To implement training and facilitate the use of MFC appointed internal and external trainers.
To provide effective leadership through professional management and encouragement of all subordinates, including mediation.
To take part in regular Operations forums with the intention of aligning the management teams and ensuring optimized teamwork and collaboration.
FIRE, HYGIENE, HEALTH & SAFETY
Ensure that work practices are efficient, clean, and hygienic.
Ensure adherence to the Hygiene and HACCP Standard Operating Procedures.
To ensure that all employees have a complete understanding of and adherence to the property’s policy relating to Fire, Hygiene, Health and Safety.
SUSTAINABILITY
Live and work in a sustainable way that protects the environment and cares for our communities.
Strive to limit your impact on and conserve the environment through our focuses on energy, water, waste, food, materials, and conservation.
FINANCIAL
To set annual operating targets, which will form part of the property’s annual business plan.
Direct your services to maintain budget or decrease cost while still delivering service to standard.
To ensure that the department operational budgets are strictly adhered to.
HUMAN RESOURCES
Maintain discipline in the departments according to company standards, address deviations according to disciplinary company standards.
To follow, monitor, manage, train, review and implement performance standards to establish and maintain a streamlined and efficient operation.
To ensure that effective training programs for the staff are being conducted on a regular basis as outlined in the departmental training plan.
To drive counselling and succession planning for the department.
Have a full working knowledge of the local legislation and labor law.
LEADERSHIP
To manage the assigned departments to produce a consistent, high-quality product, providing a courteous, professional, efficient, and flexible service consistent with the property’s policies and procedures, to maximize guest satisfaction.
To have full working knowledge and capability to perform and manage all duties and tasks in the assigned places of work to the standards of performance set.
Review and change standards on a regular basis reflecting change in trends, guest expectations and operating philosophies.
Perform other tasks and assist in other departments whenever reasonable and deemed necessary by Management.
To demonstrate and promote flexibility and adaptability towards changing working hours and shifts according to the requirements of a 24-hour operation.
To respond to changes in your job function as dictated by the industry, or the property.
To maintain and promote good working relationships with own colleagues and all other departments and properties.
Drive and ensure the performance management process is being followed according to the company standards.
To ensure that deadlines on all projects are met
Qualifications
- Matric
- Diploma in Hospitality Management
- First Aid
- Code 10 Drivers
Skills
Sound experience in Hospitality-Private Game Lodge environment, and at least 5 years minimum experience in a Lodge Management position. Sound Knowledge of MS Office Suite (Administration and Financial Competence)Knowledge and experience of overall hospitality operations mainly in Housekeeping and Food and Beverages (HK & FB).Strong leadership and management skills with excellent Communication skills and very well spoken. Confident team Player with positive attitude, enthusiasm, and emotional control (People skills tolerance, patience, and care.
Benefits
- Accommodation
- Meals on Duty
- Provident Fund C
- Medical Aid Contribution
