CLIENT SECURITY MANAGER

SUMMARY:
PURPOSE:

To manage the security services provided to Gijima clients by developing, planning, and analysing such services as well as generating security reports.

POSITION INFO:
FORMAL EDUCATION:

• Grade 12
• Relevant tertiary education with IT (e.g computer related field)
• A business-related qualification would be advantageous

• Change & Incident management experience.
• Minimum 5 years management experience in overseeing and managing performance, availability, reliability and serviceability of ICT services across multiple regions and customers on a 24x7 basis, in accordance with international best practices.
• Minimum of 5-6 years' experience in information security (security operations with onsite security projects and direct audit exposure).
• Significant experience working for a Managed Service Provider (MSP) or Managed Security Services Provider (MSSP): perennial experience in IT-security management and direct experience in dealing with client engagements
• Experience in dealing with relevant legal and regulatory requirements.
• Experience in conducting Information Security and/or IT Audits/assessments for large companies.
• Experience in working with internal and external audits and remediating Information Security/IT audits for large companies.
• Solid knowledge of network management and network techniques.
• Solid experience in system management in the client-server and host-based computing area.
• Experience in the operation of computer centres.
• Strong experience in project management required.
• Knowledge and experience in implementing security metrics.

• Internationally recognized Security Certifications e.g. CISM/CISSP/CISA/ISO 27001 LA/etc.
• ISO 27001/2, PCI DSS, COBIT and ITGI (IT Governance Institute) frameworks/standards

• Plan, develop, manage and report on the scope of contracted services within time, quality and cost.
• Accountable for ensuring that all contracted security services for the client are delivered as expected.
• Responsible for the definition of the quality and quantity of the security services provided to the client together with the Service Delivery Managers.
• Responsible for coordinating information security deliverables for the client and for escalation management for such services.
• Provide detailed analysis and generate security reports depicting the client security posture and provide advice for improvement.
• Coordinate client information security incidents (P1 and P2 incidents).
• Responsible to ensure that security KPI’s are delivered by security operational staff, partners, vendors and suppliers for the client.
• Actively participate in client initiated and internal audits/assessments ensuring that findings are addressed or mitigated as required.
• Provide support to Service Delivery Managers with regard to technical solutions and cost optimisation.
• Plan, develop and implement measures, in consultation with Service Delivery Management, to improve efficiency of service delivery to the client.
• Provide regular communication with Service Delivery Management regarding performance, quality and cost.
• Provision of pro-active advice, new solutions, technologies and additional service suggestions to client.
• Participate in the sales process for the client in order to reach joint agreement and buy-in for new services.
• Actively drive the transition of client specific toolsets in line with Gijima processes and procedures.
• Work closely with the Head of Security for guidance and escalations and with other relevant Gijima security functions to ensure optimal delivery of services and utilisation of employees.
• Monitor global and local trends with respect to information security topics and the client’s environment.
• Actively participate in client forums and technical meetings and run security related workshops where applicable.
• Plan, develop, manage and report on the scope of contracted services within time, quality and cost.
• Accountable for ensuring that all contracted security services for the client are delivered as expected.
• Responsible for the definition of the quality and quantity of the security services provided to the client together with the Service Delivery Managers.
• Responsible for coordinating information security deliverables for the client and for escalation management for such services.
• Provide detailed analysis and generate security reports depicting the client security posture and provide advice for improvement.
• Coordinate client information security incidents (P1 and P2 incidents).
• Responsible to ensure that security KPI’s are delivered by security operational staff, partners, vendors and suppliers for the client.
• Actively participate in client initiated and internal audits/assessments ensuring that findings are addressed or mitigated as required.

• ISO27001 standard.
• Presenting and Communicating Information.
• Following Instructions and Procedures.
• Knowledge of incident management.
• Adhering to Principles and Values.
• Formulating Strategies and Concepts.
• Knowledge of legal & regulatory requirements/drivers.
• Delivering Results and Meeting Customer Expectations.
• Leading and Supervising.
• Understanding of the outsourcing marketplace, the IT and/or Telco sector.
• Deciding and Initiating Action.
• Deciding and Initiating Action.
• Information Security standards, frameworks, technology & trends.
• Planning and Organising.
• Planning and Organising.
• Financial Management principles.
• Relating and Networking.
• Adhering to Principles and Values.
• ITIL and other relevant Frameworks.
• Coping with Pressures and Setbacks.
• Project Management principles.
• Delivering Results and Meeting Customer Expectations.
• Contracts Management.
• Applying Expertise and Technology.
• Procurement procedures and processes.
• Strategic understanding of the technical vs. business environment.
• Solid knowledge of network management and network techniques.
• Experience in the operation of computer centres.
• Knowledge of physical infrastructure security.

NB! This job is now closed. You can apply for other jobs by uploading your CV.