CONTACT CENTRE AGENT : PAYJOY

SUMMARY:

Main Responsibilities will include but will not be limited to :

• Must be able to communicate with customers professionally and articulately.
• 
  Must be able to present benefits/opportunities of the sales or service in an effective manner.
• 
  Identify and respond to the customer needs from all demo...
  
  

  POSITION INFO:
  

  Main Responsibilities will include but will not be limited to :

  • Must be able to communicate with customers professionally and articulately.
  • 
    Must be able to present benefits/opportunities of the sales or service in an effective manner.
  • 
    Identify and respond to the customer needs from all demographics, delivering a high quality, professional service to these customers.
  • 
    Exercise appropriate soft skills when dealing with difficult customers.
  • 
    Ensure correct listening skills and probing techniques are used to establish relevant information.
  • 
    Be able to effectively communicate with the team leader and team members.
  • 
    To ensure that every day query is logged accordingly.
  • 
    Ensure that customers are informed as to the progress of queries logged but not resolved.
  • 
    Ensure that the customers are called and the resolution is confirmed before queries are closed.
  • 
    Ensure that progress of every query logged is monitored until resolution.

  OTHER FEATURES OF THE JOB (e.g., location, travelling, shift hours, etc.):

  • Willing to work shifts (ranging from 09h00 to 19h00)
  • Willing to work a six-day work week
  • Own vehicle or reliable transport

  KNOWLEDGE AND SKILLS:

  • Good communication skills verbally and written in English.
  • Must be able to display proven computer literacy
  • Able to work under pressure
  • Goal driven
  • Ability to work with little supervision
  • Contact Centre skills training
  • Call handling skills
  • Telephone etiquette skills
  • Understanding of website navigation functionalities, technology savvy
  • 6 months experience in an Inbound and Outbound sales Contact Centre environment.

  EDUCATION, QUALIFICATIONS, EXPERIENCE NECESSARY:

  • Grade 12
  • At least 2 years’ relevant experience, preferably in Banking / financial industry

   

  MUST HAVE GRADE 12!!!!

  
  
  

   

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