CONTACT CENTRE AGENT : PAYJOY

 

Recruiter:

iSON Xperiences

Job Ref:

BPO00555

Date posted:

Thursday, December 29, 2022

Location:

Randburg, South Africa

Salary:

Negotiable


SUMMARY:

Customer Service  Verification Agents

Based in Randburg

Shifts between 09:00 am- 19:00 pm

Working ...

JOB DESCRIPTION:

Customer Service  Verification Agents

Based in Randburg

Shifts between 09:00 am- 19:00 pm

Working from Monday to Sunday 

 

OVERALL PURPOSE OF JOB:

Process customer service and technical service enquiries through inbound calls and provide end-to-end service.

Main Responsibilities will include but will not be limited to :

  • Must be able to communicate with customers professionally and articulately.

  • Must be able to present benefits/opportunities of the sales or service in an effective manner.

  • Identify and respond to the customer needs from all demographics, delivering a high quality, professional service to these customers.

  • Exercise appropriate soft skills when dealing with difficult customers.

  • Ensure correct listening skills and probing techniques are used to establish relevant information.

  • Be able to effectively communicate with the team leader and team members.

  • To ensure that every day query is logged accordingly.

  • Ensure that customers are informed as to the progress of queries logged but not resolved.

  • Ensure that the customers are called and the resolution is confirmed before queries are closed.

  • Ensure that progress of every query logged is monitored until resolution.

OTHER FEATURES OF THE JOB (e.g., location, travelling, shift hours, etc.):

  • Willing to work shifts (ranging from 09h00 to 19h00)
  • Willing to work a six day work week
  • Own vehicle or reliable transport

KNOWLEDGE AND SKILLS:

  • Good communication skills verbally and written in English.
  • Must be able to display proven computer literacy
  • Able to work under pressure
    • Goal driven
    • Ability to work with little supervision
    • Contact Centre skills training
    • Call handling skills
    • Telephone etiquette skills
    • Understanding of website navigation functionalities, technology savvy
    • 6 months experience in an Outbound sales Contact Centre environment;

    EDUCATION, QUALIFICATIONS, EXPERIENCE NECESSARY:

    • Grade 12
    • At least 2 years’ relevant experience, preferably in Banking / financial industry

     

    MUST HAVE GRADE 12!!!!

     

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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