We are looking for experienced CRM and LOYALTY MANAGER to join the team of new opening, luxury shopping mall in Doha, Qatar.
The individual will be responsible for the development and implementation of a comprehensive personalisation strategy that will transform our brand by building and continually optimising a guest facing loyalty program and guest retargeting (CRM). The individual will be responsible for the development of the strategic roadmap for the guest loyalty program to drive profitable, incremental guest behaviour. As well as develop a next gen CRM strategy, capabilities, and processes to deliver personalised, customer-centric marketing campaigns across multiple digital channels and touchpoints.
Duties and Responsibilities
- Development and Deployment of the strategy and loyalty program to drive guest sign-up and engagement
- Manage the design and execution of the loyalty program whilst looking for opportunities to strategically develop and grow the user base.
- Keep up to date with the latest best practices to continuously improve the program and ensure that it is engaging to users.
- Ensure program profitability.
- Manage, forecast, and control Loyalty profitability.
- Manage strategic customer projects to deliver them in time and within budget.
- Implementation and delivery of loyalty program and other customer-related technology in restaurants
- Development and implementation of a "best in class" CRM strategy
- CRM Data Compliance
- Ensure that data governance standard is upheld.
- CRM and Loyalty Reporting
- Extract, analyse and interpret data from different sources to enable data visualisation and translate findings into simple actionable insights.
Minimum Qualifications
- Bachelor of Commerce in Marketing or Bachelor of Business Sciences
- 5 years working experience, with a minimum of 3 years in a CRM related position.
- Marketing, Retail and/or eCommerce marketing experience essential.
- Expert user of MS Office Excel, Word and PowerPoint.
- HTML/CSS skills advantageous
- Thorough Knowledge and experience using the Braze CRM and marketing automation software
- Proactive, self-managing with organisational skills
- Time and task management and the ability to prioritise tasks.
- Strong Analytical skills
Salary package:
- Basic salary is 12,000 QR
- Housing Provided (Including water, electricity and Wifi)
- Transport to and from work
- Visa will be arranged
- Joining flight to Doha, Qatar
- Return flights home
- Annual paid leave
To apply for CRM and Loyalty Manager | Qatar | Luxury Shopping Mall, send your CV with recent photo and contactable references.
ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.
Recruit for Africa is a recruitment agency based in South Africa specialising exclusively in hospitality, retail, chefs and lodge placements. Our agents are specialists in their fields and will be able to advise you and assist in the recruitment process, from the moment you apply for a job until you start your employment. Do not look any further and contact Recruit for Africa to find you the perfect employee or to secure your dream job!
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