CUSTOMER RELATIONS AGENT - CENTURION

SUMMARY:
Our client based in Centurion is looking for a dynamic candidate with excellent client relationship experience to join their team.

POSITION INFO:
Duties:

• Service Excellence – Provide the required service to clients as per the SOP
• Deal with external and internal enquiries, provide feedback and find permanent solutions.

• Obtain Information from relevant departments to resolve/ provide feedback on enquiries
• Log all enquiries received internally and externally
• Required to work after hours / weekends when necessary
• Type draft correspondence and general typing
• Keep necessary records and do filing
• Assist with reception when assistance is needed
• Assist Sales & CRM whenever the contribution is needed to achieve the common objective

• A Grade 12 qualification is a prerequisite, and any relevant Customer Service Experience will be an advantage
• At least three years experience in a customer relations role
• Excellent interpersonal skills as well as excellent Written and Oral Communications Skills (both English and Afrikaans)
• Ability to work with and manage different types of personalities to get the right results
• A professional phone presence
• Ability to work both independently as well as in a team
• Excellent organisational skills and professional work approach
• Ability to communicate and screen effectively over the phone and to speak clearly
• Ability to deal with people tactfully and to listen effectively
• Excellent computer skills on office administrative packages (MS Office)
• Ability to work under pressure and to multitask
• Valid driver’s license