SUMMARY:
JOB PURPOSE
Cabin stewards and their assistants are responsible for the care and attention of our Guests in the most private places of their cruise - their Cabin. Remembering that their cabin is their private home, a good cabin steward (and assistant) can turn an ordinary cruise into an extraordinary cruise by going one step further to give extra special service. The principal objectives is to provide these fundamental elements:
- Total care of Guests, their possessions, and their cabin
- Total cleanliness and attention to cabin and bathroom
- Discreet and genuine hospitality
- Punctuality, integrity and reliability
- Unobtrusive Service
POSITION INFO:
KEY RESPONSIBILITES
- Compliance with MSC sanitation standards, in particular those involving the safe handling of food, water and ice, and safe sanitizing procedures involving cabins used by Guests who may have suffered some kind of illness
- Professional. Courteous and friendly service to all Guests, and knowing the name of their Guests after the second night on board, Maximize use of guest history info ensure a high level of guest recognition
- Sanitation, cleanliness, comfort and service in a specified number of cabins in a specified section
- Compliance with MSC sanitation procedures to clean cabins to eliminate cross-contamination
- The sanitizing of shower-heads in every cabin bathroom at least one time every 6 month, by means of immersion in a chlorine solution of 100ppm for at least 30 seconds (or as otherwise specified in MSC Standard procedures) and to record this function in the showerhead logbook in the Housekeeping office. Bio Sanitiser Heavy Duty Solution for at the least 60 seconds
- The change of used towels every morning and every evening (more often if requested) or leaving unchanged if requested by Guests
- Following the environmental notice, only in Suite cabins daily basis towel change is provided
- The change of all bed sheets twice a week and pillowcases according to the MSC Standard Procedures for linen changes
- Before embarkation, to make a full self-check of cabins and bathrooms, ensuring all points comply with Standard Procedures (shower curtains left outside baths, window curtains open to the right level, bed lights on etc) This self-check form is available from the Housekeeper
- After embarkation, to assist Guests become familiar with facilities and controls including air conditioning, location of life jackets, muster station, emergency information, radio, TV remote control, and light switches etc
- Ensure that vacuum cleaners are not used in cabins or hallways before 09.00
- To perform any Deep Cleaning projects as advised by the Housekeeper
- To provide for the Housekeeper an ‘Empty Cabin Report’ after sailing on embarkation day
- If required by the Housekeeper, to participate in baggage transport at the end of any specified cruise, and to ensure that safety belts are worn before any baggage is carried
QUALIFICATIONS
- A minimum of 24 months (documented and demonstrable) as a Cabin Steward on an Internationally trading Guest vessel, or a minimum of 2 years as a Room Attendant in a high-standard International Hotel (4/5 Stars)
- Proven multi-operational skills in Cruise Ship Housekeeping operation in a multinational environment
- High School Graduate
- Certificate of good service in a specialized housekeeping training facility
- Demonstrated understanding of all MSC sanitation standards relating to Housekeeping and Food Safety
- Demonstrated ability to work efficiently at high speed, in close co-operation with assistant
VISA & OTHER REQUIREMENTS (if any)
- Valid passport (at least with 6 months validity before joining)
- STCW95/2010 certification (basic firefighting, personal survival techniques, elementary first aid, personal security and social responsibility, security awareness, passenger ship familiarization) it’s compulsory before joining the vessel
- Good Health declaration (released by a recognized doctor) it’s mandatory before joining the vessel.
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