Call Center Agent (Dentistry)

 

Recruiter:

Select One

Job Ref:

JHB000198/JG

Date posted:

Tuesday, September 6, 2022

Location:

Johannesburg, South Africa

Salary:

Market related


SUMMARY:
A global leader in contact center solutions has an exciting opportunity for qualified Dental Assistants.

JOB DESCRIPTION:

The role will include but not be limited to:
  • Recommending changes to be made to the Setup Technician through use of CA
  • Supporting customer care associates, offering guidance and clinical support as needed including communication with patients and doctors
  • Reviewing treatment plans and diagnostic information for appropriateness and accuracy, prior to submitting it to a network licensed dental professional for final approval
  • Assisting with quality assurance monitoring and process improvement initiatives
  • Maintaining confidentiality of sensitive customer financial information
Requirements:
  • Recognised qualification in Dentistry or Dental Assistance
  • 2 years or more of clinical chair-side experience required
  • Excellent communication, conversation and active listening skills
  • Experience with clear aligner treatment is a plus
  • Strong computer navigation skills
  • Must be willing to work shifts, weekends and public holidays

 

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