Call Center Manager

SUMMARY:
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POSITION INFO:

We are looking for an experienced Call Centre Branch Manager to lead and manage the effective operations of a branch, ensuring the implementation of divisional strategies, cost-effective solutions, and meeting set goals (revenue and expense targets). The role involves managing performance, compliance, quality, and people development through innovative solutions and action plans.

Minimum Requirements:

• Grade 12/Matric
• Bachelor’s Degree in Business or related field
• 5-10 years of management experience
• 10-12 years in collections or financial services
• Strong leadership and commercial awareness in unsecured collections and recovery
• Proficient in Microsoft Office and good communication skills

Key Responsibilities:

• Implement performance and consequence frameworks to address underperformance
• Develop and execute action plans for team development and retention
• Achieve collections and financial targets while optimizing productivity
• Manage performance, compliance, and team workload
• Regular client interaction and reporting on operational performance
• Ensure regulatory compliance and internal policy adherence
• Identify talent and nurture successors for future growth.

This role offers a leadership opportunity to drive success through effective team management, performance monitoring, and achieving operational goals.