Call Center Manager

SUMMARY:
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POSITION INFO:

We are looking for an experienced Call Centre Branch Manager to lead and manage the effective operations of a branch, ensuring the implementation of divisional strategies, cost-effective solutions, and meeting set goals (revenue and expense targets). The role involves managing performance, compliance, quality, and people development through innovative solutions and action plans.

Minimum Requirements:

• Grade 12/Matric
• Bachelor’s Degree in Business or related field
• 5-10 years of management experience
• 10-12 years in collections or financial services
• Strong leadership and commercial awareness in unsecured collections and recovery
• Proficient in Microsoft Office and good communication skills

Key Responsibilities:

• Implement performance and consequence frameworks to address underperformance
• Develop and execute action plans for team development and retention
• Achieve collections and financial targets while optimizing productivity
• Manage performance, compliance, and team workload
• Regular client interaction and reporting on operational performance
• Ensure regulatory compliance and internal policy adherence
• Identify talent and nurture successors for future growth.

This role offers a leadership opportunity to drive success through effective team management, performance monitoring, and achieving operational goals.

NB! This job is now closed. You can apply for other jobs by uploading your CV.