Call Centre Agent & Manager

SUMMARY:
Call Centre Agent & Manager

POSITION INFO:

looking for a call Centre agents and a manager at its Roodepoort office.

Call center representative responsibilities:

• Manage a high volume of inbound and outbound calls and online chats.
• Determine every customer’s needs and find effective solutions, always striving for one-contact resolution.
• Follow provided scripts for sales or customer support calls.
• Act on feedback from training and management to improve call times.
• Provide exceptional customer service.
• Keep accurate records of all interactions.
• Meet individual and team targets.

Qualifications:

• High school Certificate or its equivalent – or relevant experience or training
• Strong verbal and written communication skills

Preferred qualifications:

• Two years of experience in a call center, conflict resolution, customer sales, or customer support role – or equivalent experience or training
• Previous experience with CRM platforms (ADVANTAGE)

Send CVs to:

Telephone: