Call Centre Agent - Training Provided

If you are looking for a good work life balance, enjoy speaking to people, you will be pleased to join our very friendly team as a Call Centre Customer Contact Telephone Agent.

What you''ll be doing

• Making outbound calls and receiving Inbound calls
• Ensuring that all customers receive the best customer service
• Negotiating payments and/or arrangements over the telephone
• Updating systems with relevant call details
• Ensuring overall performance and targets are met

What you''ll need:

• Excellent communication and negotiation skills
• Ability to speak in a clear and concise manner
• Good interpersonal skills
• A positive and self-motivated attitude
• Ability to work closely within a team
• Ability to effectively deal with difficult and complex telephone conversations whilst remaining calm

We ensure all employees receive ongoing support, training in their respective fields and a wide range of benefits.