Call Centre Manager

SUMMARY:
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POSITION INFO:

To manage Call Center Representatives, establishing goals for call center employees to follow and resolving any Call Centre issue and meet Call Centre Targets.

• Setting goals: Establishing goals for call center employees
• Resolving issues: Resolving customer issues and other call center problems
• Managing performance: Managing the team's performance
• Transferring technical knowledge: Ensuring that technical knowledge is effectively transferred to customers

• 5 years Minimum experience in Call Centre management
• Managed at least a team of 30 or more agents at a time
• Responsible for the day-to-day operations of a call Centre,
• Setting performance goals and targets
• First preference is given to those in the Financial/Insurance/Trading industry
• Developing and implementing effective sales strategies
• Coaching and training agents to enhance their skills
• Monitoring and analyzing performance metrics
• Ensuring compliance with industry regulations
• Fostering a positive and productive team environment
• Driving continuous improvement and process optimization