Call Centre Sales Agents

Recruiter:

Rain

Job Ref:

CPT000160/NM

Date posted:

Thursday, January 9, 2025

Location:

Capetown, South Africa

SUMMARY:
Sales agents will be responsible for communicating the benefits rain’s products and services to drive sales. Sales agents will serve as the point of contact between rain and its prospects or clients and have a range of responsibilities including identifying and educating prospective customers while supporting existing clients with information and assistance that relates to products and services.

POSITION INFO:
Key Responsibilities:

Present, promote and sell rain products/services to existing and prospective customers
Identify customer's needs, pitching relevant products or services, and ensuring they have a positive experience from start to finish
Seize opportunities to upsell products when they arise
Go the “extra mile” to meet customer needs
Manage inbound and outbound calls in a timely manner
Establish, develop and maintain positive customer relationships
Reach out to customer leads telephonically or via other communication channels
Achieve agreed upon sales targets and outcomes
Coordinate sales effort with team members and other departments
Keep abreast of best practices and promotional trends
Continuously improve through feedback
Keeping up to date with latest trends and changes in our industry
Working on individual targets but always keeping the greater team and business in mind

Qualification, Knowledge and Experience:

Matric
2 years’ + experience in a sales environment and experience in selling on different channels
Ability to multi-task, set priorities and manage time effectively
Strong phone and verbal communication skills along with active listening

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