Call Centre/ Telesales Leadership position

SUMMARY:
Based in Morningside and Umhlanga, Durban.

POSITION INFO:

About Us:

Exhilarate is a dynamic and fast-growing company committed to delivering exceptional customer service and driving business excellence. We are looking for an energetic and results-driven Call Centre Leader to join our team and lead a team of professionals to success.

Job Description:

We are seeking an enthusiastic Call Centre Leader with a learning and enthusiastic mindset as follows:

• Learn the Telesales business
• Build a Telesales business/sales team
• Lead a telesales sales team to success with an Ownership mindset
• Continue to grow the Telesales channel with an Ownership mindset

Key Responsibilities:

Hands-on experience: Start by learning all aspects of the call centre operations.

Team management: Oversee daily operations, ensuring that teams meet performance and quality standards.

Coaching and development: Provide ongoing support, guidance, and training to team members. Foster a growth-oriented environment that encourages individual development.

Team growth: Identify top talent within the team, promote from within, and help individuals reach their potential.

Performance monitoring: Track and report on team performance metrics, implementing improvements where necessary to meet company goals.

Motivation and Leadership: Create a positive and motivated work environment that drives team engagement and success.

Requirements:

Proven experience in a call centre leadership role – Minimum 3 years with proven track record

Strong understanding of call centre operations and performance metrics.

Excellent communication, leadership, and interpersonal skills.

Ability to work under pressure and drive results in a fast-paced environment.

Passion for team development, coaching, and motivating others.

Goal-oriented, with a focus on continuous improvement and personal growth.

Benefits:

Competitive salary (R15,000 – R30,000 per month, depending on experience).

Opportunities for personal and professional growth.

A dynamic and supportive work environment.

Opportunity to make a significant impact in a growing company.

If you are a passionate leader with a drive to inspire and develop a high-performing team, we would love to hear from you.

How to Apply:

Please submit your CV and a cover letter outlining your relevant experience and why you are the ideal candidate for the role to