Call center Assistant

Recruiter:

ANGELICA MARKETING

Job Ref:

Cc01

Date posted:

Friday, February 11, 2022

Location:

Johannesburg, South Africa

Salary:

20000

SUMMARY:
Call center Assistant

JOB DESCRIPTION:

What You’ll Be Doing

Coaches and develops team of agents/representatives to achieve their individual performance goals as well as team goals by performing the following duties. This Assistant Leader drives performance by demonstrating leadership skills and supplying immediate help to a group of team members.
Achieves team performance goals as established by leadership
Coaches and develops team of sales agents to achieve performance objectives
With the Operations Leader or Account Leader, prepares and administers Performance Development Plans for sales or service agents as needed to develop agent performance and behavior
Supervises the daily activity of a team consisting of Agents by monitoring, coaching and developing each team member to ensure call quality, sales and/or service techniques and compliancy guidelines are being met
Handles escalated call disputes between customers and agents
Issues written and oral warnings or reprimands for schedule adherence, call quality or any misconduct as outlined in employee handbook or campaign guidelines

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Call center Assistant

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