Call center MTN (WITH/WITHOUT EXPERIENCE)

Recruiter:

Link Personnel

Job Ref:

COC101

Date posted:

Wednesday, February 23, 2022

Location:

Johannesburg, South Africa

Salary:

200000

SUMMARY:
NEW POSITIONS

JOB DESCRIPTION:

A Call Center Representative, or Call Center Agent, takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems.

Build a Job Description

Are you a Job Seeker?

Call Center Representative duties and responsibilities

Call Center Representatives complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation. They often have the following responsibilities:

Take customer calls and provide accurate, satisfactory answers to their queries and concerns
De-escalate situations involving dissatisfied customers, offering patient assistance and support
Call clients and customers to inform them about the company’s new products, services and policies
Guide callers through troubleshooting, navigating the company site or using the products or services
Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
Collaborate with other call center professionals to improve customer service
Help to train new employees and inform them about the company’s customer management policies

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Sales & Service Centre Intermediate Consultant (Call Center)
Location: Wadeville, Gauteng
Salary: R12k-R15k
My client is looking for a Sales & Service center Intermediate Consultant in the Automotive Industry
10 days ago

Call Center Operations Manager
Location: Pretoria
Salary: Dependant on candidate''s background, qualifications and current salary
Position Available: call center Operations Manager
51 days ago

Process Analyst - Call Centre - Contract
Location: Menlyn
Salary: R300 - 390 per hour
Process Analyst
3 days ago

Fitter and Turner
Location: Vereeniging, Gauteng
Salary: Salary, Medical Aid contribution, 13th cheque, pension/provident, 2 x annual incentives.
Seeking vivacious, robust, energetic, qualified Fitter and Turner. Minimum 5 years of experience, within the steel industry. Previous experience in a Supervisory or management role. experience with Lathe and turret Milling. Maintenance of Crusher equipment, people, and processes.
3 days ago

IT Team Lead Infrastructure Engineer - JHB North
Location: Johannesburg
Salary: Negotiable
IT Team Lead Infrastructure Engineer
10 days ago

Contact Centre Agent
Location: Johannesburg
Salary:
19 days ago

Sales Representative
Location: Benoni Ext 3, 4, 7, 10, 17, 20, 37, Gauteng
Salary: Weekly
sales marketing
20 days ago

Team Leader - Call Centre
Location: Johannesburg
Salary: R180 000
call Centre Team Leader
22 days ago

Vice President -Operations - JHB
Location: Johannesburg
Salary:
30 days ago

Route Controller
Location: Kempton Park
Salary:
35 days ago

Call center MTN (WITH/WITHOUT EXPERIENCE)

Call Center Representative duties and responsibilities

Similar jobs you might be interested in:

Create a free job alert for Call center MTN (WITH/WITHOUT EXPERIENCE) in Johannesburg

Jobseekers

Recruiter

General