Central Administrator

Purpose of the job:

You will be base within the central admin division, and be required to support the Business units within the company.

Key Results Areas include: 

• Manual contracts: Audit and Capture manual contracts from clubs (CRM) and to cancel existing contract for sales to capture a new contract (CRM)

• Credit Notes: Action all Financial adjustments from clubs (CRM)

• DBA: Action any request to make changes on the membership (CRM)

• Invalid contracts: Audit and cancel all invalid contracts from the club (CRM)

• Unapplied Credit: All payments not allocated to charges, Void and receipt properly

• Auditing all billing reports:  Check all our Billing reports 3 days before the debit order submission date.

• Telephonically helping the sales/club admin with adjustments on the system

• Call Centre request: Action All (Upgrades, Downgrades, Freezing and Transfers on CRM)

• Call Centre Request Action All (All Cancellations, Change of Debit Order date and action all other request from the call Centre (CRM)

• Billing Reports: Lead aggregator, Payments not scheduled and Payments scheduled against none default Setup.

** If you have not heard from us within 14 days, note that your application has been unsuccessful

** If you work for Planet Fitness, follow internal process.