Centre Manager

Recruiter:

Greys Personnel

Job Ref:

DBN002936/nm

Date posted:

Wednesday, September 11, 2024

Location:

eThekwini North (Umhlanga / Tongaat), South Africa

SUMMARY:
We are seeking a Call Centre Manager with strong leadership skills and a data-driven approach. The ideal candidate will have experience in managing metrics and KPIs, understanding and analysing call data. Additionally, the candidate must be able to coach staff effectively and ensure that the team is working at an optimum level.

POSITION INFO:
Main Duties & Responsibilities

Lead and manage call centre operations to ensure optimal performance.
Analyse and interpret call data (e.g., length of calls, talk time, cost of data vs. sales conversions) to drive results.
Develop and monitor key performance indicators (KPIs) and metrics.
Coach and mentor staff to enhance their skills and performance.
Implement strategies to improve sales and operational efficiency.
Ensure team members are working at an optimum level.
Report on performance metrics and provide actionable insights for improvement.
Handle escalated customer issues and ensure resolution.

Requirements

Proven experience as a Call Centre Manager in an Outbound Call Centre with direct debits
Strong analytical skills with a data-driven approach to managing performance.
Excellent understanding of call centre metrics and KPIs.
Demonstrated ability to coach and develop staff to achieve high performance.
Exceptional leadership and communication skills.
Strong organisational and multitasking abilities.
Proficiency in using call centre software and other relevant tools.

Similar jobs you might be interested in:

Centre Manager
Location: Ethekwini North (umhlanga / Tongaat)
Salary:
We are seeking a Call centre manager with strong leadership skills and a data-driven approach. The ideal candidate will have experience in managing metrics and KPIs, understanding and analysing call data. Additionally, the candidate must be able to coach staff effectively and ensure that the team is working at an optimum level.
8 days ago

Distribution Centre Manager
Location: Cape Town
Salary:
Distribution centre manager needed for a wholesale distribution company in Cape Town.
6 days ago

Call Centre Manager
Location: Capetown
Salary: Market related
Looking for manager that has experience in Call centre, It is Permanent post.
55 days ago

Distribution Centre Manager
Location: Montague Gardens, Western Cape
Salary: Dependent on Qualifications, Experience, and Current/Most Recent Salary
Distribution centre manager - Montague Gardens, Cape Town - Salary: Dependent on Qualifications, Experience, and Current/Most Recent Salary
66 days ago

Assistant Call Centre Manager - Inbound (M-KOPA )
Location: Johannesburg
Salary: Negotiable
The Role Assistant manager â€“ Contact centre â€“ M-KOPA â€“ Randburg Office Operational hours Monday to Sunday Â 07:00 to 20:00 You will have ongoing accountability for the operational delivery of all aspects of the relevant campaign, as well as building and maintaining a strong working relationship with the customer, ensur...
85 days ago

Senior Call Centre Manager
Location: Elandsfontein, Gauteng
Salary: R65 000 to R69 000 CTC
Senior Call centre manager – Elandsfontein, Gauteng – R65 000 to R69 000 CTC
87 days ago

Operations Manager (BPO Call Centre)
Location: Johannesburg
Salary: 680000 Annually
Leading customer focussed call centre seeks experienced Outbound Sales Call centre Operations manager.
6 days ago

Data Centre Regional Manager
Location: Cape Town
Salary:
14 days ago

National Customer Service Centre (CSC) Manager Location: Durban, South Africa
Location: Durban
Salary: R720000 - R960000
National Customer Service centre (CSC) manager Location: Durban, South Africa
27 days ago

Operations Manager - Shopping Centre, Port Elizabeth
Location: Port Elizabeth
Salary:
28 days ago

Centre Manager

Similar jobs you might be interested in:

Jobseekers

Recruiter

General