SUMMARY:
To manage a centre by optimizing all trading opportunities, including lease agreements, and ensuring that the portfolio financial performance remains sound and optimizing the building's income stream by establishing and maintaining mutually beneficial relationships with local authorities, tenants, general public and public bodies, managing and control personnel, service contractors, repairs, revamps, tenant installations, inspections and general building administration.
JOB DESCRIPTION:
Administrative Responsibilities
- Centre inspections and walkabouts to be undertaken on a daily basis without fail.
- Tenant liaison - Identification of potential problematic tenants with suggested remedial solutions.
- Daily management of and guidance to all on site staff.
- To keep a maintenance & operations file and ensure its currency for the following:
o OHS compliance issues
o Asset Register
o Tenant records
o Expiry dates
o Parking records
o Records of DB boards and description thereof
o Plan of all main water connections
o Name and numbers of all contractors
o Meter reading records
o Collection of Tenants Turnover Figures
o Register the maintenance of all office equipment.
o Promotions – Income and expense control
- Updated market knowledge as to competitor’s activities in the catchment areas of the centres.
- Updated market knowledge as to new developments in the market.
- Updated knowledge as to micro and macro-economic factors that could result in growth, decline or stagnation of centres.
- Tenant knowledge – industry they are in (movements in such industry), business strength and stability of tenant’s businesses. Identification of risks.
- Collection and recordable of monthly turnover figures from tenants and assessment of such.
- Constant assessment of strengths and weaknesses of tenant mix of centres.
- Ensure that accounts are loaded timeously for new and deposits are paid back to vacated tenants
- Rental collection
- With regards to the cancellation, writing off and postponement of paying of rental accounts, no rulings are to be made without acknowledgement and approval by the Property Manager.
- All changes to tenant accounts are to be made before the closing date.
- Updated knowledge of local by-laws applicable to the centre and community influences thereto
- Understanding of socio-political influences on the centres trading
Maintenance
- Responsible for implementation of planned maintenance program
- Schedule to be maintained with regards to DB boards, outside lights, roofs and gutters, gardens and irrigation thereof, the inspection of all toilets and taps and air conditioning if applicable.
- To ensure that the handyman’s ability (where applicable) is 100% utilized.
- Responsibility is to manage all non-technical services, repairs and maintenance on site in liaison with the Property Services Manager/Technical Manager and to refer all technical or structural repairs and maintenance to the Property Services Manager for resolution.
- A system should be implemented whereby the following is monitored and controlled: Keys, security, consumable stocks, parking, house rules, refuse removal, cleaning services, hygienic services, gardening services, maintenance of air-conditioning equipment, fire equipment, escalators and lifts, interior and exterior appearance of the property, compliance with Occupational Health and Safety.
- All tenants’ queries are to be handled professionally and with immediate response.
Marketing and Customer Relations
- Tenant Liaison – Ongoing and regular visitations, drafting of newsletters and bulletins and the distribution thereof as well as providing marketing support to tenants’ in-store campaigns
- Customer Liaison – Handling of enquiries and complaints, timeously and effectively
- Chairing the Tenant’s Association/Committee meetings if required and the drafting and distribution of the minutes
- Networking with all role-players (marketing suppliers) in the industry such as entertainers, production specialists, celebrities and surrounding communities for example schools etc.
- Provide support to the National Marketing Manager where required in the strategizing, conceptualizing, execution and budget control of the annual strategy and ongoing events, promotions and advertising campaigns
- Attend all promotions as they occur to ensure a high standard of event execution
- Creation and oversight of the implementation of the marketing plan for the year
- Creating and managing the shopping centre marketing budget and spend in-line with the strategy and required approvals.
- Provide reports on performance of campaigns.
- Ongoing and consistent drive and implementation of letting initiatives
- Represent the company at relevant industry shows, conferences and seminars when required
- Creating a strong and positive brand
- Connecting with the local community through various platforms including social media; community projects and charity drives.
- Partnering with tenants and supporting tenants on joint promotions to support foot traffic into the stores.
- Marketing of exhibition courts
- Organising and participation on site meetings with prospective tenants.
- Compile monthly marketing reports
QUALIFICATIONS AND EXPERIENCE
Qualifications
- Grade 12 (Matric), Relevant Diploma or Degree
Experience
- Minimum of 3 to 6 years in a relevant field
- Retail experience is an essential
- Shopping centre experience is an essential
- Demonstrated experience in a marketing, communications and digital marketing environment preferably from a property related company is an advantage
- Budgeting & Financial Management, Business writing skills (specs & house rules), People management skills are essential
- Body Corporate knowledge is an advantage
- Strong Proficiency in relevant computer packages (MS Office) and software packages
- Excellent attention to detail and numerate accuracy
- A valid Driver’s license and own transport is essential
NB! This job is now closed. You can apply for other jobs by uploading your CV.
