Centre Manager

Main purpose / objective of the position:

To manage a centre by optimising all trading opportunities, including lease agreements, and
ensuring that the portfolio financial performance remains sound. Optimizing the building's income
stream by establishing and maintaining mutually beneficial relationships with tenants, manage and
control personnel, service contractors, repairs, revamps, tenant installations, inspections and
general building administration. This position will require an all-rounded property professional. Profit
responsible.

Decision making authority:
Subject to the mandate as received from Portfolio Management:
1) Total expense account of a building including all repairs and service contracts, Project
Management expenses
2) Replacement/selling of equipment
3) Allowances

Experience / Education:
3-5 years experience in the property / centre management industry. Minimum qualification grade
12. A Business (marketing) or a property related tertiary qualification would be a recommendation.
Retail experience essential.

Skills required:
Budgeting & Financial Management, Business writing skills (specs & house rules), People
management skills, IT literacy (MS Office suite, SAP), Administration skills, Driver's license

Knowledge required:
Property / Centre Management industry (advanced), basic technical knowledge, contract
management, elementary financial management, workable knowledge of Company policies and
procedures, in depth knowledge of lease agreements, understanding of cost budgeting, basic
knowledge of statutory requirements, general business acumen.

Competencies required:
Problem solving & decision making, Customer Relationship Building, Communication, Team
leadership, Financial & business acumen, Confidence, Assertiveness; Negotiation; Analytical
Thinking; Tolerance for Stress; Resilience]

Major drivers of work volume:
1) Vacancies
2) Geographical spread of Cluster
3) Grading and complexity of buildings in Cluster.
4) Lease renewal cycle
5) Level of service required (tenant / building profile)
6) Profile of the centre (s)
7) Number of building owners

Interface / relationships with:
Internal: Facilities Consultant, Portfolio Manager, Operations Manager, Financial Manager,
Accountant, Debtors Administrator, Lease Administrator, Lease Controller, Receptionist
External: Tenants, Local community, Service Contractors, Local Authority, Emergency Services,
Brokers, External clients (where applicable), Business forums and chambers