Channel Success Manager

Recruiter:

CodeConnect Staffing (Pty) Ltd

Job Ref:

814021189

Date posted:

Saturday, March 29, 2025

Location:

Johannesburg, South Africa

SUMMARY:
-

POSITION INFO:

Job Specifics:

On-site / hybrid after 3 months

The Channel Success Manager will ensure the success of the co-sell partner channel by managing relationships, coordinating internal support, and fostering collaboration to drive mutual growth and customer satisfaction.

Key Responsibilities:

Partner Relationship Management: Act as the primary liaison for partners, maintaining strong relationships, conducting regular check-ins, and developing strategies to meet partner needs.
Coordination of Internal Support: Collaborate with internal teams to ensure partners receive timely support in marketing, implementation, training, and customer success.
Enablement and Training: Provide partners with training, resources, and enablement materials to support product sales and implementation.
Performance Monitoring and Reporting: Track partner performance metrics, prepare reports, and help partners achieve their goals by identifying gaps and offering support.
Expansion and Onboarding: Support the onboarding of new partners and help attract new partners in additional markets.

Key Competencies:

Relationship Building, Customer Focus, Communication, Problem-Solving, Organizational Skills, Resilience, and Innovation.
Strong interpersonal skills, ability to work in teams, and ability to adapt in dynamic environments.

Technical Skills:

Familiarity with project management tools (e.g., DevOps, MS Projects).
Knowledge of partner enablement and channel management practices.
Proficient in MS Office (Word, PowerPoint, Excel, Outlook).

Qualifications and Experience:

Bachelor’s degree in Business, Marketing, or related field.
3-5 years of experience in partner management, customer success, or related roles, preferably in SaaS or software development environments.
Experience with international partners and knowledge of legal, contract management, or technology sectors is a plus.

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