Chemical & Hygiene Service Technician

SUMMARY:
New vacancy is available for a Chemical & Hygiene Service Technician for our client in the Chemical and Hygiene Industry based in George.

POSITION INFO:
The service technician will provide a professional installation of dosing equipment for customers in the area. 

Key Responsibilities:
Business Development:

• Maintain brand reputation and professionalism.
• Conduct about ten client calls daily and submit weekly reports to the Sales Manager.
• Follow a 4-to-6-week client call planning cycle.
• Monitor sales and profit activities.

• Complete and discuss service reports with clients; submit copies to the Sales Manager.
• Conduct staff training for clients and manage related documentation.
• Build relationships within client portfolios (e.g., buyers, managers).
• Provide timely service and assistance; assist with deliveries as needed.
• Address customer needs regarding products and their utilization.
• Manage technical installations and maintenance of dosing equipment.
• Offer emergency service coverage after hours.
• Foster relationships through innovative products and ongoing training.

• Attend sales meetings and communicate insights about competitors and accounts to the Sales Manager.
• Submit weekly reports; adhere to data communication standards and deadlines.

• Support Debtors department with follow-ups and ensure correct client forms are completed.
• Update clients contact info and manage product merchandising.
• Maintain HSE standards and perform stock management as needed.

• Broaden knowledge of products and industry trends through continuous learning and training.

• Presentable, with excellent communication and coordination skills.
• Ability to produce accurate results under deadlines and work independently or as part of a team.
• Capable of handling pressure with a methodical and analytical mindset.
• Positive, self-motivated, and emotionally mature, with high integrity and attention to detail.

• Qualified Electrician or Electrical Diploma from a recognized institution.
• Minimum of 5 years of practical experience.
• Hands-on ability to collaborate with team members.
• Skilled in installing and maintaining laundry dosing equipment and programming laundry machines.
• Experienced in installing dish machines and chemical dosing units, as well as maintaining and repairing industrial dish-machines.
• Detail-oriented with a strong analytical mindset.
• Valid driver’s license and reliable transportation.

• Intermediate knowledge in other MS Office packages (e.g. Word, Power Point etc.) 
• Intermediate knowledge of virtual programmes (e.g. MS Teams, Zoom etc.)