Chocolate Advisor

Our client is looking for a Chocolate Advisor to join their retail team.

Description:

To be an ambassador of the organisation ensuring all customers receive a world class premium experience. Delivering exceptional customer service and achieve sales goals.

General Duties:

• Work ethic to reflect the organisations values and standards.
• Policies & Procedures. Lead by example ensuring a harmonious and productive environment
• Record sampling and wasted products actively quality controlling products
• Perform open and closing procedures, signing off checklist
• Perform cleaning duties signing off checklist
• Perform temperature readings signing off checklist
• Maintain clean, tidy working areas at all times
• Ensure all fixtures, glass cabinets and floors remain clean and tidy throughout the day
• Ensure body language, mannerism, physical and verbal presentation upholds the company image and grooming policy
• Accepting courier deliveries and confirming all items are received against invoice
• Assisting in monthly stock counts
• Unpacking, moving and restocking products
• Using all instore equipment, machines and appliances

Key skills:

• Customer Service
• Sales skills
• Ability to handle cash and credit card transactions

Experience:

• Previous experience in customer service
• Previous experience in a similar retail environment

Qualifications:

• Grade 12
• Proficiency in Microsoft Office (specifically Excel and Powerpoint)