Client Director - Mining/supply chain - Remote

SUMMARY:
Our client is seeking an experienced and results-driven Customer Director to lead and oversee key areas of their customer engagement and operational excellence. This role is critical in ensuring seamless pipeline management, successful proposal and contract negotiations, robust revenue generation, high-quality service delivery, and adherence to managed service SLAs. The ideal candidate will possess strong leadership skills, a curious but strategic mindset, and a proven track record in customer-centric roles.

Skills and attributes for success
As a high performing professional with a referenceable track record, it will be important to build deep trusted client relationships, whilst being a well organised self-starter and leader who can manage their own workload and inspire project team members.

You will be expected to have excellent commercial acumen and experience in digital solution design where delivery has been in a fast-moving environment dealing with complex clients. You will also have been responsible for work delivered in complex environments were sticking to critical deadlines and managing commercial relationships, not based on time and materials, are the norm.

Key personal characteristics

- Strategic Thinking: Ability to align customer needs with organisational goals.
- Leadership: Inspire and guide teams to achieve excellence.
- Analytical Skills: Curiosity to question and make informed decisions across all aspects of the company customer related business processes.
- Customer Focus: Demonstrate a deep commitment to delivering exceptional value and service to customers.

POSITION INFO:

Example skills and attributes are below:

- Senior Client interface for the company
o Facing off to client senior management teams will require strong interpersonal and communication skills to effectively engage with senior client management teams.
o The ability to build deep trusted long-term relationships with high-level stakeholders.
o Acting as an intermediary between the company and the client organisation, ensuring clarity and understanding
o Strong leadership and decision-making ability to handle complex situations and guide teams toward solutions
o Ability to address conflicts, negotiate terms, and find mutually beneficial solutions


- Keeps the company strategy in mind when qualifying the companies’ opportunities Pipeline Management
o Develop and maintain a robust sales pipeline to ensure consistent and sustainable growth aligned to a pre-existing account strategy.
o Collaborate across the company and the Client to identify and target new opportunities.
o Keeps the company strategy in mind when qualifying the companies’ opportunities
- Proposals and Contracting
o Lead the preparation, negotiation, and finalisation of customer proposals and contracts.
o Ensure all proposals align with company goals, customer needs, and financial targets.
o Work closely with the companies leadership and engineering to mitigate risks and ensure contractual obligations are achievable.
- Revenue Generation
o Develop and execute strategies to achieve and exceed revenue targets.
o Identify upselling and cross-selling opportunities within the existing customer base.
o Monitor market trends and competitor activities to inform strategic initiatives.
- Delivery Quality
o Oversee the execution of projects and services to ensure they meet customer expectations and company standards.
o Identify issues ahead of time and inspire teams to be curious and solve issues before it becomes visible to clients
o Implement metrics and KPIs to evaluate delivery performance and customer satisfaction.
o Drive a culture of continuous improvement in service delivery processes.
- Managed Service SLA Compliance
o Ensure adherence to Service Level Agreements (SLAs) for all managed services.
o Proactively address and resolve any service issues or escalations.
o Collaborate with the Managed Services team to optimise service reliability and efficiency.

Client related domain experience that is required:
- Mining and commodity related operational improvement
- Supply chain and logistics digital operational process improvement, outside of implementing traditional ERP systems

Background experience:
- Proven experience in customer management, sales leadership, and service delivery.
- Strong negotiation, relationship management, and strategic planning skills.
- Exceptional communication and interpersonal skills.
- Results-oriented with a demonstrated ability to manage multiple priorities and deliver on deadlines.

Key Competencies:
- Worked in a consulting environment, with excellent experience of building new client relationships, monetizing existing relationships, deal origination where an RFP does not exist, selling and solution design for complex business process improvement
- Strong track record of completing commercial agreements and impactful messages to senior stakeholders
- Strong commercial acumen linked to achieving client outcomes
- Demonstrates strong versatility and can thrive in innovative situations
- Viewed as an expert in your chosen field

Qualifications:
- Bachelor’s degree in Business Administration, Management, or a related field