Client-Facing Administrator & Receptionist

SUMMARY:
My client an Immigration Attorney is looking for a Client-Facing Administrator & Receptionist.

POSITION INFO:
The ideal candidate should possess excellent communication skills in both written and verbal English, showcase a friendly personality, maintain a well-dressed and presentable appearance, and be enthusiastic about learning in a legal environment. The primary responsibilities will include client communication, administrative tasks, and providing support in visa applications. 
 
Key Responsibilities: 

• Act as the first point of contact for clients, providing exceptional service via phone and email.  

• Address client inquiries and concerns professionally and efficiently. 

• Demonstrate strong written and verbal communication skills in English. 

• Prepare and edit written communications, ensuring clarity and professionalism. 

• Assist in day-to-day administrative tasks to ensure the smooth operation of the office. 

• Maintain organized records and files for easy accessibility. 

• Display a keen interest in learning and understanding legal processes. 

• Collaborate with legal professionals to gain insights into the legal field. 

• Demonstrate exceptional organizational skills in managing tasks and responsibilities. 

• Prioritize and coordinate multiple activities to meet deadlines. 

• Utilize Microsoft Excel for basic data entry and reporting. 

• Generate reports and maintain data accuracy. 

• Provide support in the preparation and submission of visa applications across various categories. 

• Ensure compliance with relevant regulations and guidelines. 

• Bachelor’s degree in a related field is preferred but not essential for candidates with significant relevant experience. 

• 2-3 years of prior experience in a client-facing or administrative role is expected. 

• Proficiency in Microsoft Office applications, particularly Excel (basic data entry and intermediate reporting skills beneficial but not mandatory). 

• Matric mandatory (proof must be provided) 

• Friendly and approachable demeanor. 

• Strong interpersonal skills. 

• Self-motivated and proactive. 

• Attention to detail and ability to handle sensitive information with confidentiality. 

• Comprehensive training will be provided for all visa categories, starting with easy processes such as uploading applications.