Client Liaison Officer

Recruiter:

Stratogo

Job Ref:

HQ000899/pn

Date posted:

Monday, December 9, 2024

Location:

Johannesburg, South Africa

Salary:

000000000 Monthly

SUMMARY:
Our client based in Gauteng, requires a Dynamic individual to join the team.

POSITION INFO:

Role: Client Liaison Officer

Location: Linbro Park - Johannesburg

Desired skills:

2-3 years of experience on administrative skills

Proficiency in Advanced - MS Office
Excellent communicational and verbal skills

Experience Required: Administration duties including, but not limited to:
Developing strong relationships with customers to maintain existing business

Preparing and updating Account reports
Collaborating with various internal departments to ensure fulfilment all customer requests
Time management and multitasking skills to handle multiple tasks and clients at once
Strong organizational skills and attention to detail
Ability to handle pressure
Ensuring the compliance with our internal commercial and financial processes
Perform various ad hoc administrative tasks and follow ups as required.
Supporting the recruitment process
Prepare Travel Invoices and Sundries
Support the follow ups on commercial payroll & expenses
Support onboarding new candidates
Knowledge of international service operations
Knowledge of foreign exchange
Knowledge of Supply Chain processes – Services Industry

Client relationship management: Building and maintaining relationships with clients and key personnel
Customer service: Addressing client inquiries and resolving issues
Client feedback: Monitoring client feedback and working to improve service
Account management: Processing applications, preparing contracts, invoicing, and managing records
Administrative functions: Performing a range of administrative functions for the client
Communication: Responding to client queries and complaints via email, phone, or in person
Business reviews: Conducting business reviews to ensure client satisfaction
Sales opportunities: Alerting the sales team to opportunities for further sales
Client satisfaction surveys: Carrying out client satisfaction surveys and reviews
Client expectations: Managing client expectations through high-quality customer service
Record keeping: Keeping detailed records of client interactions and transactions

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