Client Partner – Digital Transformation

SUMMARY:
Client Partner – Digital Transformation

POSITION INFO:

ENVIRONMENT:

Our client is an expanding international startup consultancy, specializes in delivering tailored platform software implementations to accelerate digital transformation for financial institutions and multinational organizations. They are currently seeking a Client Partner – Digital Transformation to lead client engagements, manage senior stakeholder relationships, and oversee the delivery of the company’s cutting-edge cloud solutions. In this role, you will be responsible for identifying client challenges, guiding solution design, and ensuring flawless service delivery while demonstrating strong commercial insight. This client-facing position requires exceptional leadership, business development skills, and expertise in digital transformation.

DUTIES:

Client Relationship Management:

• Act as the primary interface between the company and senior client stakeholders.
• Build and maintain deep, trusted relationships with high-level stakeholders.
• Communicate impactful insights and strategic recommendations to clients.
• Mediate between teams and clients to ensure mutual understanding.

Business Development & Revenue Growth:

• Develop and maintain a strong sales pipeline aligned with account strategies.
• Identify upselling and cross-selling opportunities within existing accounts.
• Lead proposal development, contract negotiations, and deal closures.
• Drive strategies to meet and exceed revenue targets.

Solution Delivery & Quality:

• Oversee the delivery of digital solutions and services.
• Ensure projects meet client expectations, budgets, and timelines.
• Inspire teams to proactively address potential issues before they arise.
• Implement KPIs and metrics to evaluate delivery performance.

Managed Services & SLA Compliance:

• Ensure strict adherence to Service Level Agreements (SLAs).
• Address and resolve service issues or escalations promptly.
• Collaborate with the Managed Services team to optimize reliability and efficiency.

Strategic Consulting & Digital Transformation:

• Identify client business challenges and shape cloud-based solutions.
• Overcome cloud adoption barriers and design tailored digital strategies.
• Stay abreast of industry trends and innovations in process automation.

REQUIREMENTS:

Skills & Attributes for Success:

• Proven ability to manage complex client relationships.
• Strong commercial acumen and business development skills.
• Expertise in digital solution design and cloud adoption.
• Excellent negotiation, communication, and interpersonal skills.
• Ability to manage multiple projects with critical deadlines.
• Strategic thinker with a problem-solving mindset.
• High emotional intelligence to handle conflicts and guide teams.

Domain Experience:

• Mining and commodity operational improvement.
• Supply chain and logistics digital process improvement (non-ERP solutions).

Background & Qualifications:

• Bachelor’s degree in Business Administration, Management, or a related field.
• Proven experience in client management, sales leadership, and solution delivery.
• Strong track record in deal origination and selling complex digital solutions.
• Experience working in consulting environments is highly desirable.

Preferred Certifications (optional):

• Project Management Professional (PMP)
• Certified Management Consultant (CMC)
• Agile or Scrum Certifications
• ITIL Certification

Key Competencies:

• Exceptional stakeholder management.
• Strong leadership and decision-making abilities.
• Ability to drive strategic initiatives and manage change.
• Versatility and adaptability in fast-moving environments.
• Deep curiosity and attention to detail regarding digital solutions.