Client Service Consultant

SUMMARY:
Leading Insurance Company is looking for a Client Service Consultant 
Salary is market related and according to experience

POSITION INFO:
Minimum requirements:

• Re 5 Qualification
• Grade 12
• 150 FAIS credits

• Demonstrate an excellent knowledge of all products, services, claims processes and retentions criteria to provide efficient, professional and correct information to clients at all times.
• Ensure your own full understanding of the features and benefits of all our products when interacting with customers.
• Ensure that the customer understands the product.
• Respond to customer queries and address service complaints timeously.
• Build positive customer relations.
• Solve or escalate customer queries and complaints timeously.
• Adhere to agreed processes to deliver operational results.
• Prioritise and function positively under pressure.
• Maintain efficient workflow and administrative processes and comply with internal SLAs.
• Complete administrative tasks whilst keeping accurate and detailed stats and notes of all communication with clients.
• Recording accurate notes on all systems as required.
• Ensure adherence to call back times and regular follow up when liaising with clients.
• Provide excellent customer service in a professional manner and compliant with quality and performance standards.
• Demonstrate an excellent knowledge of all products, services, claims processes and retentions criteria to provide efficient, professional and correct information to clients at all times.
• Ensure your own full understanding of the features and benefits of all our products when interacting with customers.
• Ensure that the customer understands the product.
• Respond to customer queries and address service complaints timeously.
• Build positive customer relations.
• Solve or escalate customer queries and complaints timeously.
• Adhere to agreed processes to deliver operational results.
• Prioritise and function positively under pressure.
• Maintain efficient workflow and administrative processes and comply with internal SLAs.
• Complete administrative tasks whilst keeping accurate and detailed stats and notes of all communication with clients.
• Recording accurate notes on all systems as required.
• Ensure adherence to call back times and regular follow up when liaising with clients.