Client Services Coordinator

SUMMARY:
-

POSITION INFO:

Who we are: 

We are a holistic branding and communication agency. 

What we do: 

We work with clients to define, create and market meaningful brands.

What we are looking for: 

We are looking for a Client Services Coordinator to support the Account Manager in the day-to-day management of client accounts, ensuring the smooth execution of retainers, projects, and campaigns. 

What you will do:

• Assist the Account Manager with all administrative duties
• Serve as a secondary point of contact for clients, addressing routine inquiries and relaying them to the Account Manager or creative teams in a timely manner
• Take initiative to ensure clarity between various stakeholders
• Effectively brief and manage communications and coordination between remote teams and external suppliers to ensure clarity regarding the deliverables
• Liaise with suppliers on all production related activities 
• Help manage timelines, track deliverables and ensure all deadlines are met
• Assist with creating the shoot cost estimates, arrange any details / requirements with clients, attend and assist on shoots
• Help the Account Manager to keep track of tasks across different projects, ensuring that each item is completed within the set timeline
• Draft and maintain weekly status reports for clients, keeping them updated on project progress
• Review client feedback when required, brief the studio and external parties and ensure that the correct updates are delivered to client within the given deadline
• Check all work before it is sent to client to guarantee 100% accuracy
• Ensure creative director signs off on creative before sharing any artwork with the Account Manager or the client themselves
• Put together the cost estimate using internal resource or external suppliers and the production manager
• Support the Account Manager in managing budgets by tracking expenses and invoices, ensuring financial documentation is accurate
• Maintain accurate client records, project documentation and contracts in line with company standards

What do you need to have:

• Bachelor’s degree in marketing, communications, business or a related field
• Strong interest in marketing, advertising and client services
• Proactive, with a willingness to learn and develop in a fast-paced and remote work environment