Client Services Coordinator

Recruiter:

Ad Talent

Job Ref:

416369756

Date posted:

Wednesday, October 30, 2024

Location:

Cape Town, South Africa

SUMMARY:
-

POSITION INFO:

Who we are:

We are a holistic branding and communication agency.

What we do:

We work with clients to define, create and market meaningful brands.

What we are looking for:

We are looking for a Client Services Coordinator to support the Account Manager in the day-to-day management of client accounts, ensuring the smooth execution of retainers, projects, and campaigns.

What you will do:

Assist the Account Manager with all administrative duties
Serve as a secondary point of contact for clients, addressing routine inquiries and relaying them to the Account Manager or creative teams in a timely manner
Take initiative to ensure clarity between various stakeholders
Effectively brief and manage communications and coordination between remote teams and external suppliers to ensure clarity regarding the deliverables
Liaise with suppliers on all production related activities
Help manage timelines, track deliverables and ensure all deadlines are met
Assist with creating the shoot cost estimates, arrange any details / requirements with clients, attend and assist on shoots
Help the Account Manager to keep track of tasks across different projects, ensuring that each item is completed within the set timeline
Draft and maintain weekly status reports for clients, keeping them updated on project progress
Review client feedback when required, brief the studio and external parties and ensure that the correct updates are delivered to client within the given deadline
Check all work before it is sent to client to guarantee 100% accuracy
Ensure creative director signs off on creative before sharing any artwork with the Account Manager or the client themselves
Put together the cost estimate using internal resource or external suppliers and the production manager
Support the Account Manager in managing budgets by tracking expenses and invoices, ensuring financial documentation is accurate
Maintain accurate client records, project documentation and contracts in line with company standards

What do you need to have:

Bachelor’s degree in marketing, communications, business or a related field
Strong interest in marketing, advertising and client services
Proactive, with a willingness to learn and develop in a fast-paced and remote work environment

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