Client Support consultant

Recruiter:

Positive Switch

Job Ref:

JHB000041/FS

Date posted:

Friday, September 9, 2022

Location:

Johannesburg, South Africa

SUMMARY:
A leading role player in the healthcare Tech industry is seeking an individual to join their dynamic team as a Client Support Consultant to wow clients and prospective clients with superior
first-point-of-contact resolution of incoming queries, to ensure business continuity and consistent client experience. Provide input to help shape our value proposition

JOB DESCRIPTION:

Description

Deal with incoming queries from clients and prospective clients in line with the defined client experience, service targets and our service guiding principles
Log queries and all activities to resolve same completely, accurately on CRM system
Escalate queries that cannot be resolved within the defined time-period to the Client Support Specialist
Identify interventions that would make our value proposition more real to our clients, and initiate the required actions to achieve this
Other duties that may be assigned from time to time

Knowledge and Skills

Continuous learning to attain flawless knowledge of our products and services with the required time-frames
Attention to detail
Mindfulness
Ability to deal positively with upset clients
Typing-proficiency of a level that allows the real-time capturing of query- resolution activities performed by you will be preferred
Excellent communication skills
Ability to multitask
Proficiency in English, and at least one other official language, preferably more
Punctuality

Qualifications and Experience
â National Senior Certificate (Matric)
â +/- 1-2 years inbound call centre experience
â Medical Aid knowledge advantageous

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Corporate Finance Analyst
Location: Johannesburg
Salary:
Are you a detail-oriented finance professional with a passion for corporate finance and a drive to excel in a dynamic environment? If you're ready to advance your career and work on impactful deals, this opportunity is for you!
4 days ago

Management Accountant
Location: Johannesburg
Salary: 680000 Annually
Unlock your potential with us as a Management Accountant in a fast-paced, innovative manufacturing environment!
9 days ago

Financial Manager
Location: Johannesburg
Salary: 875000 Annually
Lead the numbers that power production - become the next Finance Manager in manufacturing!
9 days ago

Accountant
Location: Centurion
Salary: 700000
Opportunity for an Accountant
9 days ago

Full Stack Developer
Location: Johannesburg
Salary:
Are you a passionate and self-motivated developer looking for the next challenge? Our client is seeking a Full Stack Developer to join their team and contribute to the development and enhancement of web-based applications. This is a fantastic opportunity for someone eager to learn new technologies and grow their skillset while playing a key role in delivering high-quality applications.
9 days ago

Corporate Finance Analyst
Location: Johannesburg
Salary:
Are you a detail-oriented and ambitious professional with a passion for corporate finance? Join this dynamic advisory team as a Corporate Finance Analyst, where you will contribute to impactful transactions and drive success in the South African market.
10 days ago

Business Development Consultant
Location: Pretoria
Salary:
10 days ago

Management Accountant
Location: Midrand
Salary: 800000 Annually
Looking for a talented Management Accountant to enhance financial performance, streamline operations, and drive profitability!
11 days ago

Sales Engineer
Location: Centurion
Salary: Annually
Sales Engineers, with experience in the Pump Sales environment, your dream job has opened up.
11 days ago

Acumatica Consultant
Location: Johannesburg
Salary: 500 000 Annually
Are you an Acumatica expert with a passion for delivering high-impact solutions and a desire to take your career to new heights? My client is looking for a Rockstar Acumatica consultant to join their team and help their clients revolutionize their businesses with cutting-edge ERP solutions. If you’re ready to step into the spotlight and make a difference, my client wants YOU on the superstar...
11 days ago

Client Support consultant

Similar jobs you might be interested in:

Create a free job alert for Client Support consultant in Johannesburg

Jobseekers

Recruiter

General