Client Support consultant

Recruiter:

Positive Switch

Job Ref:

JHB000041/FS

Date posted:

Friday, September 9, 2022

Location:

Johannesburg, South Africa

SUMMARY:
A leading role player in the healthcare Tech industry is seeking an individual to join their dynamic team as a Client Support Consultant to wow clients and prospective clients with superior
first-point-of-contact resolution of incoming queries, to ensure business continuity and consistent client experience. Provide input to help shape our value proposition

JOB DESCRIPTION:

Description

Deal with incoming queries from clients and prospective clients in line with the defined client experience, service targets and our service guiding principles
Log queries and all activities to resolve same completely, accurately on CRM system
Escalate queries that cannot be resolved within the defined time-period to the Client Support Specialist
Identify interventions that would make our value proposition more real to our clients, and initiate the required actions to achieve this
Other duties that may be assigned from time to time

Knowledge and Skills

Continuous learning to attain flawless knowledge of our products and services with the required time-frames
Attention to detail
Mindfulness
Ability to deal positively with upset clients
Typing-proficiency of a level that allows the real-time capturing of query- resolution activities performed by you will be preferred
Excellent communication skills
Ability to multitask
Proficiency in English, and at least one other official language, preferably more
Punctuality

Qualifications and Experience
â National Senior Certificate (Matric)
â +/- 1-2 years inbound call centre experience
â Medical Aid knowledge advantageous

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Corporate Finance Associate
Location: Johannesburg
Salary:
We are recruiting for an Associate – Corporate Finance to support the growth and development of our Corporate Finance Advisory business.
1 day ago

ACCOUNTANT
Location: Pretoria
Salary: R25 000
Well Established Accounting firm In Pretoria East is Looking for an Accountant to join their team.R25 000-R30 000
2 days ago

Finance Business Partner
Location: Johannesburg
Salary: 600000 Annually
Unlock the potential of products through financial strategy and partnership.
2 days ago

Quantitative Risk Senior Consultant
Location: Johannesburg
Salary: Market related
My client is looking for a Quantitative Risk Senior consultant – Market and Counterparty Credit, to join their Financial Risk Management team.
2 days ago

Technical Accountant
Location: Johannesburg
Salary: 600000 Annually
Newly qualified CA? Step into an exciting banking role where your technical expertise drives financial innovation.
6 days ago

Financial Manager
Location: Johannesburg
Salary: 900000 Annually
Drive financial success in the fast-paced insurance world - we're looking for a strategic Financial Manager to lead the way!
7 days ago

Senior Back-end Software Engineer
Location: Johannesburg
Salary:
Are you a skilled Senior Back-end Software Engineer looking for a better opportunity? Apply now!
4 days ago

Export Sales Executive
Location: Johannesburg
Salary:
Export Sales ExecutiveRoodepoort, JohannesburgOur client, a leader in the manufacturing industry, is seeking an experienced Export Sales Executive to drive international sales and expand market presence. The ideal candidate will have extensive experience in export sales, international travel, and business development within the polymers, textiles, or plastics industry.
8 days ago

Financial Accountant
Location: Johannesburg
Salary:
Are you a results-driven Financial Accountant with a proven track record of outstanding achievements in your career? Do you excel in delivering precise financial reporting and thrive in a high-performance environment?
8 days ago

Sales Executive
Location: Johannesburg
Salary:
Sales ExecutiveJohannesburgR35 000 - R45 000 per month + Commission
9 days ago

Client Support consultant

Similar jobs you might be interested in:

Create a free job alert for Client Support consultant in Johannesburg

Jobseekers

Recruiter

General