Client services (FAIS / Brokerage - Commodities / OTC / JSE) - 7 month contract

SUMMARY:
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POSITION INFO:

One of the TOP banks in S.A. is looking for an experienced Client Service Consultant to join their JHB team on a 6-month contract. 

Qualifications and experience:

• 3 years' client service experience in a Broker environment
• Must have product knowledge: JSE Equities, SAFEX, Contract for differences, warrants, installments 
• Computer literate 
• JIRA application knowledge 
• Matric
• Tertiary qualification or studying towards 
• FAIS accredited or studying towards 

Job skills / competencies:

• Communication
• Attention to detail
• Results driven 
• Client centric
• Able to handle conflict
• Work under pressure 
• Stakeholder engagement 
• Idea generation
• Client satisfaction
• Multi-tasking

Key performance areas: 

• Stakeholder engagement 
• Cross sell 
• Act as primary contact for Traders and investors 
• Educate clients about the stock market 
• Engage with the Broker and ensure you keep abreast of the products
• Responsible for trading and investing in JSE equities / derivative products, OTC products / warrants / futures / commodities
• Guide clients on how to trade and invest in the products
• Engage with the Transfer Secretary  regarding share withdrawals 
• Close clients accounts