Cloud DWH Operations & Service Consultant

 

Recruiter:

Jordan HR

Job Ref:

JHB006140/H

Date posted:

Tuesday, August 9, 2022

Location:

Pretoria, South Africa

Salary:

Hourly


SUMMARY:
Contract Ends - December 2024
Home / Pretoria/Midrand rotation

  • Supporting Use Case Customers
  • Consulting for Use Case Onboarding
  • Monitoring of Data Synchronization jobs 
  • Cost Monitoring Reports to Use Cases
  • Further technical implementations like M2M Authentication for applications, data traffic over VPC
  • Integrate application process within Data Portal (automated Use Case Setup triggered by Data Portal)
  • Documentation Product Depot (Confluence)
  • Documentation YPA
  • Executing standard service requests (service user lifecycle etc.)
  • Compiling of user and operational manuals
  • Organizing and documenting knowledge regarding incidents/customer cases in a knowledge base
  • Enhancing and editing process documentation
  • Ability and willingness to coach and give training to fellow colleagues and users when required
  • Ability to resolve 2nd level incidents within the Data Analytics Platform (could entail basic code changes)
  • Close collaboration with 3rd Level Support/Development and SaaS vendor teams


JOB DESCRIPTION:

  • IT Service Management (according to ITIL), 2nd Level Support
  • High Customer Orientation
  • Strong understanding of Problem, Incident and Change processes (PIC)
  • Working in a highly complex environment (many stakeholders, multi-platform/product environment, mission-critical use cases, high business exposure, complex ticket routing)
  • Flexible communication on multiple support channels (ITSM, Teams, email)
  • Precise and diligent execution of ops processes
  • A technical background in operating and supporting IT Platforms
  • Working OnCall (Standby)
  • Any Data Portal or Cloud Data Hub Experience
  • SQL (Queries, DDL, Materialized Views, Tasks, Procedures, Optimization)
  • BitBucket / Git

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.


 

 

 

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