Club Manager

SUMMARY:
Our client in Huddle Park is looking for a Padal Club Manager.

POSITION INFO:

Responsibilities:
Operations Management:

• Manage the daily operations of the club, including court bookings, facility maintenance, and staff supervision.
• Ensure the club facilities (courts, locker rooms, reception areas, etc.) are well-maintained, clean, and safe at all times.
• Coordinate with vendors and service providers for facility repairs, maintenance, and improvement projects.
• Oversee the scheduling and smooth execution of padel tournaments, leagues, and social events.

Membership & Customer Service:

• Drive membership growth through marketing initiatives, promotional campaigns, and community outreach.
• Provide excellent customer service and address member concerns or inquiries in a timely and professional manner.
• Develop and implement member retention strategies, including special events, loyalty programs, and feedback initiatives.

Team Leadership & Development:

• Recruit, train, and manage a team of reception staff, coaches, maintenance workers, and other personnel.
• Set performance goals, conduct regular evaluations, and encourage continuous professional development among staff.
• Create and maintain a positive and motivating work environment.

Financial Management:

• Develop and manage the club''s budget, ensuring efficient allocation of resources and cost-effective operations.
• Track revenue, expenses, and key performance indicators (KPIs) to ensure the club meets financial targets.
• Prepare monthly financial reports for the club''s leadership team.

Marketing & Community Engagement:

• Create and execute marketing plans to promote the club, attract new members, and engage with the local community.
• Work with local businesses and organizations to develop partnerships and sponsorship opportunities.
• Utilize social media, email newsletters, and other communication channels to enhance the club''s visibility and build its brand.

Padel Program Development:

• Oversee the development and management of padel programs, including training camps, clinics, and private lessons.
• Work closely with coaches to develop training plans and ensure members of all skill levels receive a high-quality experience.
• Organize and promote competitive and recreational padel events to foster community engagement and participation.

Requirements:

• Previous experience as a manager in a sports facility, ideally in racquet sports or padel, or a related field.
• Experience managing teams and handling day-to-day operations is essential.
• Strong leadership, communication, and interpersonal skills.
• Exceptional customer service orientation.
• Ability to manage budgets, track performance metrics, and make data-driven decisions.
• Marketing and social media management skills are a plus.
• A passion for padel or experience with racquet sports is highly desirable. Knowledge of padel rules, techniques, and industry trends would be a significant advantage.
• Bachelor''s degree in Sports Management, Business Administration, or a related field is preferred.
• First Aid and Health & Safety certifications are an advantage.
• Knowledge of booking software and club management systems is beneficial.

Remuneration:

• R18 000 - R20 000 CTC Per Month