Club Manager - Franschhoek

SUMMARY:
Our client is a national Padel business with clubs all over the Western Cape is seeking a dedicated and
experienced Club Manager to oversee the day-to-day operations of the club in Franschhoek. The Club
Manager will play a critical role in ensuring the smooth operation of the club, enhancing member experience, and driving the club’s growth and success.

POSITION INFO:
RESPONSIBILITIES:

1. Operations Management:
Oversee the daily operations of the Padel club, ensuring all facilities are maintained to the highest standards.
Manage the club’s schedule, including opening and closing procedures, bookings, and event coordination.
Ensure compliance with health and safety regulations.

2. Staff Management:
Lead and manage the club’s staff, including the Front of House Hosts & coaches.
Create staff schedules and ensure adequate coverage for all club activities.
Provide training, support, and performance evaluations for all club staff.

3. Member Experience:
Foster a welcoming and inclusive environment for all members and guests.
Manage and respond to member inquiries, feedback, and concerns in a timely and
professional manner
Organise and oversee Padel leagues, tournaments, and other member events.

4. Basic Financial Management:
Manage the club’s budget, including expense tracking, revenue reporting, and inventory management.
Oversee the pro-shop, including sales, stock levels, and product offerings.

5. Marketing & Community Engagement:
Collaborate with the marketing team to execute local marketing strategies, including social media promotions and event marketing.
Develop and maintain strong relationships with local businesses, sponsors, and community groups.
Promote club activities and events to increase membership and engagement.

6. Facility & Equipment Management:
Ensure that all Padel courts, equipment, and facilities are well-maintained and in good working order.
Oversee the maintenance and cleanliness of the club, including court surfaces, nets, and common areas.

7. Coaching & Program Development:
Develop and oversee coaching programs and schedules.
Provide coaching sessions as needed to members and ensure high-quality coaching.

REQUIREMENTS:
Experience in Sports Management, Business Management, Hospitality Management, or a related field (e.g. sports clubs, gyms, hospitality, events or similar).
Strong leadership skills with experience managing teams.
Excellent communication and customer service skills.
Strong organisational skills and attention to detail.
Financial acumen and experience managing budgets.
Padel or similar racket sports experience is a plus, especially if coaching.
Must have your own vehicle and be available at the club on-demand / on-call.

WHAT WE OFFER:
Competitive salary with performance-based incentives.
Opportunity to supplement income through coaching
A supportive and dynamic work environment.
Opportunities for professional growth and development.