Collection Specialist - Pretoria East

SUMMARY:
Responsible to improve collections operations and improve successful collections rates that will positively impact profitability.
Collection Specialist will be responsible to manage the collections partner relationship and will be responsible for collections operations and processes.
Responsible for Bank relationships and collections compliance from the Payments Association of South Africa and Bankers.
Collaborate closely with key stakeholders within the business to support and formulate efficient and effective collections processes in line with strategic business objectives. This includes operational change & process improvement initiatives for the collection of Insurance premiums from policy holders.

POSITION INFO:
Responsibilities
- Develop and implement effective collection strategies and processes.
- Analyse collection data monthly, identify trends and identify and implement improvements to business processes.
- Provide monthly reports on collection activities, performance metrics, and trends to senior management.
- Collaborate with other departments such as finance, sales, and customer service to streamline collection processes and enhance overall efficiency.
- Review and update collection policies and procedures to ensure compliance with regulations.
- Maintain compliance with all collection and banking laws and regulations.
- Responsible for communication, business operations and administration with  collections partner.
- Responsible for the transactional banking relationship and business operations with the Bankers.

Minimum Qualifications and Requirements
- Qualification – Bachelor’s degree in Finance.
- At least 5 years of experience of electronic collections working in a financial services industry. Exposure to the Insurance industry will be an advantage.
- Ability to analyse data, identify trends, and develop actionable insights.
- Detail-oriented and highly organized with a focus on improving collection success rates.
- Proficiency in using collection software and Salesforce CRM systems.
- Strong knowledge of debt collection laws, regulations, and best practice.
 
Should you not receive a response within 10 working days, please consider your application as unsuccessful

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