Command Centre Manager

Recruiter:

Indipath Recruitment

Job Ref:

JHB000203/MKB

Date posted:

Thursday, April 3, 2025

Location:

Johannesburg, South Africa

SUMMARY:

As a Command Centre Manager, The Management of all monitoring of the core processes and systems for all payment streams, Overseeing network, infrastructure, and systems functionality. Provide support and guidance, Communication to stakeholders. Coordinate incident resolution activities to ensure service level agreements are met. Control and maintain costs and budgets regarding IT systems develop, IT policies and practices lead and manage the command centre work force. This position is responsible for adhering to IT general controls around compliance documented standards and procedures, including people management, training, developing and ensuring processes are followed as appropriate. All outages are communicated and resolved as efficiently and effectivity ensure our IT systems are secure, consistent, and reliable. Ensure regulatory frames works are adhered to. Continuously drive innovation and improvements. Provide thought leadership Build a high-performance team through regular individual and team engagement sessions. Coach and develop to ensure talent retention. Manage operational resilience. Lead emergency task team when required.

POSITION INFO:
You will engage with the following stakeholders:

Internal and External Stakeholders
PASA, SARB
Clients
Vendors
Exco members

Your key responsibilities include:

Stakeholder Management
Strategic Alignment
Initiatives/ projects for continuous improvement
Daily Operational functions
Disaster Recovery/Operational Resilience

Qualification/ Knowledge

Product and system knowledge
Business Process improvement
Required computer literacy levels
Payment Processing
A bachelor’s degree or equivalent 3 years degree is preferred advantage
Cloud & technology knowledge and experienc
ITIL 4
ITSM - MANAGEMENT

Experience

Mastery of the concepts and principles of a specialist field, ability to manage other professionals in this field
Experience in Payments systems and products
Minimum 8 years’ experience information technology field, including 5 years in a supervisory, team lead, or project manager capacity or an equivalent combination of education and experience

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