Commercial Sales Account Manager

SUMMARY:
Passionate about client service

POSITION INFO:

Overall Purpose of the Job

The primary main purpose of the position is to build and maintain relationships with existing customers as an I Manager. Supporting the client by means of telephonic and email support. A secondary purpose is to follow up on incoming leads and close deals where possible.

To contribute daily to our mission of earning the reputation that we provide all our clients and partners with superior quality technology and information supported by first rate service. The incumbent must uphold our promise to clients that we go beyond the expected.

Responsibilities of this position:

• Adopt the key interface role between the fleet customer and Cartrack by providing exceptional customer service.
• Contact, resolve problems & queries and build relationships with allocated clients
• Servicing of existing clients by uncovering the immediate need (health checks, account review, fleet training, self-service portal)
• Perform daily administration function to improve on and maintain customer satisfaction.
• Update CRM and coverage reports daily
• Attend to all fleet queries, setup of fleet reports and alerts
• Attend to de/re installation and repair queries and / or requests
• Attend to cancellation requests
• Attend to account queries
• Attend to updates of client and vehicle information (self-service portal)
• Upsell to existing clients as well as new business development

 Minimum Requirements:

• Completed Matric
• MS Office Suite (Excel Intermediate / Advanced) 2 Years
• Account Management and Sales Experience 3 Years
• Relationship Management 2 Years
• Valid drivers licence