Commercial Support Specialist

SUMMARY:
Our client is looking for a Commercial Support Specialist to join their team.

POSITION INFO:

Our client is looking for a Commercial Support Specialist to join their team.

Responsibilities:

• Manage ad-hoc rate requests, including requesting buying rates from shipping lines as needed.
• Request and capture monthly buying rates, ensuring deadlines are met.
• Request monthly BAF (Bunker Adjustment Factor) updates.
• Update both internally and externally on BAF and Period changes for nominated vessels.
• Inform the selling team of any ad-hoc and monthly rate changes or surcharges.
• Keep other departments within the company informed of any important rate-related issues or scenarios.
• Request, capture, and manage carrier haulage rates.
• Request, capture, and manage shipping line destination charges as needed.
• Process shipping line invoices, verifying them against received quotes.
• Process cold store invoices received.
• Update relevant changes and notices in the system as received from the industry.
• Treat all information as confidential.

Key Skills:

• Strong organizational and communication skills to manage workload and prioritize tasks.
• Attention to detail and accuracy.
• Ability to work under pressure and meet daily, weekly, and monthly deadlines.
• Resilient and able to work all hours and from home when needed.
• Ability to identify team needs and assist where required.
• Knowledge of Google Workspace (Google Sheets) and Excel, along with proper email etiquette.
• Ability to read and understand shipping freight and other charges.
• Fast learner in internal and external computer systems and processes.
• Ability to work with multiple key stakeholders both internal and external in a dynamic, changing industry environment.

Qualifications:

• Grade 12 (Essential).
• Diploma in Shipping, Clearing and Freight Forwarding, Distribution and Logistics Business Management, or related field (Desirable).
• Minimum of 2 years of experience in Freight Forwarding and Logistics