SUMMARY:
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POSITION INFO:
A high volume, full service hotel is looking to recruit a Conferencing & Events Floor Supervisor who is an inspiring, empowering and results orientated leader with a passion for service excellence whilst maintaining standards and meeting or exceeding financial goals.
Key responsibilities will include:
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Supervise assigned shifts, including late shifts, to ensure venues are set up correctly and events run smoothly.
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Delighting the guests by offering trendsetting and innovative ideas and outstanding service experiences.
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Ensure staff are trained and can offer world class service to our guests.
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Lead a team of people, encouraging teamwork and personal accountability and thereby promoting staff engagement and retention.
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Delegate responsibilities effectively to meet event requirements and maintain operational efficiency.
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Support and supervise the team during events, fostering a collaborative and supportive environment.
Requirements:
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Matric
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A relevant tertiary qualification from a recognised South African or International Educational Institution would be advantageous.
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A minimum of 2 years’ experience in a similar role in a busy, high demand environment.
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Own transport
Competencies:
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Excellent communication skills.
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Proactive, decisive, innovative, creates support from others and is devoted to quality.
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Client focused with market orientation.
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Solid financial & business acumen.
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Excellent C&E knowledge.
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Has strategic insight and is strong at planning and implementation.
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Own transport essential
