Consumer Sales Call Centre Team Leader

Recruiter:

Ultra Personnel

Job Ref:

JHB000379/Nires

Date posted:

Thursday, August 18, 2022

Location:

Johannesburg, South Africa

Salary:

0123 Monthly

SUMMARY:
Leading medical device company who are Market Leaders in their field have an exciting opportunity for a Consumer Sales Team Leader to manage and oversee the Call Centre.

JOB DESCRIPTION:

Completed Matric and tertiary qualification is essential i.e. Certificate, Diploma or Degree
A minimum of 2 -3 years call centre sales management experience is required
Healthcare industry experience will secure

As the Team Leader, you will be responsible for the tactical & operational management of the Consumer Sales team, ensuring proper execution of our Patient Support Programs and Partnership Sales Model.
This role will proactively manage the day-to-day operations of the team, ensuring compliance with all procedures and developing tools to effectively monitor daily performance.
Through talent management, excellent execution and continuous improvement you will ensure that daily, weekly and monthly goals are met.
Additionally, you’ll be directly responsible for the management, performance and daily support of direct reports within the Consumer Sales team, acting as the key driver for performance and overall development of the team.
You will be responsible for managing and motivating a growing team as well as managing and tracking the teams KPI’s

Lead by example, live the company values and create a high energy, uplifting team culture
Monitor, measure, manage, coach and motivate the Consumer Sales team to effectively engage with consumers and other stakeholders with whom the team interacts
Responsible for managing the implementation of all Consumer Sales processes, ensuring alignment, training, efficiency and compliance at all times
Ensure team members are immediately informed of, and held accountable for new products, processes, and procedures so they can perform their roles effectively
Engage in cross functional coordination and capacity planning with other Team leaders to ensure smooth end-to-end Consumer service.
Conduct team meetings, training sessions and one on one dialogue, which support the professional development of the team as well as fostering a productive learning environment
Ensure optimal utilization and innovative use of the systems
Continually strive to develop and streamline operations ensuring alignment with general policies and procedures of the overall Consumer organization, as well as grow our business in line with our mission, values and vision
Effectively monitor and report on the team’s daily, weekly and monthly performance including proactive suggestions to enhance performance
Proactively seek opportunities in the development, implementation and ongoing maintenance of strong sales models as well as approaches to support our consumer experience

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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