Contact Centre Administrator - Hausa Speaking Fluent

Recruiter:

Believe Resourcing (Pty) Ltd

Job Ref:

3974729441

Date posted:

Tuesday, February 22, 2022

Location:

Cape Town, South Africa

SUMMARY:
-

JOB DESCRIPTION:

Job Purpose:

Content Moderators create moments that make a difference by taking ownership of video content in alignment with client and business strategies.

Responsibilities:

Proactively moderate and audit uploads taking the time to understand the needs of customers and the client
Taking ownership for all videos in respective language queue
Providing accurate monitoring of content on first instance Requirements

Requirements:

Fluency in Hausa language with additional knowledge of Hindi and English
Prior user-generated content (UGC) moderation (Advantageous)
Passion for social media
Demonstrable computer literacy, MS Office skills, understanding of relevant software, and advanced internet functions
Experience in content mining and reviewing
Open and comfortable to be exposed to highly sensitive and explicit content on a daily basis
Ability to evaluate content in line with content and business policies
Strong analytical and research skills with attention to detail
Ability to work in fast and evolving workflows
Ability to maintain a high degree of confidentiality
Adhere to strict deadlines

This job description is not exhaustive you may be required to perform other additional duties as and when required

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Contact Centre Administrator - Hausa Speaking Fluent

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