Contact centre agent (Travel - Cruise line)

SUMMARY:
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POSITION INFO:

One of our international cruise line clients are in need of experienced Contact Centre Agents to join their JHB team.

Qualifications and experience:

Matric

Travel and tourism diploma 

No less than 2 years' contact centre experience 

Strong background in reservations / sales / travel company is desirable 

Great track record as reference checks will be conducted upfront 

Required to work every alternative Saturday / certain public holidays 

Key skills:

Communication

Customer service 

Computer literate 

Disciplined

Resilient

Team player

Organised

Able to work under pressure 

Relationship building

Key performance areas:

Convert calls into sales

Upselling

First call resolution

Conduct a customer needs analysis

After sales support

 Respond to guest emails and calls

Assist guests with booking online and web queries

Assist with staff training