Content Administrator

SUMMARY:
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POSITION INFO:

Job Overview:
The Content Administrator, also know as a  Revenue and Sales Wrangler within DHR is responsible for managing and updating content across various online platforms ensuring accuracy, completeness, and relevance. This role involves collaborating with multiple teams to maintain high-quality content that meets the needs of users and adheres to company and brand standards. The Revenue and Sales Wrangler will be tasked with inputting, updating, and optimizing travel-related information, including hotel descriptions, images, and amenities. Additionally, this role will assist the Revenue Administrator Lead in daily administrative tasks, with a primary focus on OTA management, as well various sales administration tasks.

Key Responsibilities:

Content Management:

• Input and update travel-related content on OTA platforms, including hotel descriptions, amenities, policies, images, and pricing information.
• Ensure accuracy, consistency, and completeness of content across all platforms.
• Monitor and update content to reflect changes in hotel information, promotions,
  and special offers.

Loading and Maintaining Agent Profiles and Contracts:

• Load and maintain agent profiles and contracts, ensuring all information is up-to date and accurate.
• Collaborate with sales ambassadors to verify and update profile information as necessary.

Electronic Content Compilations:

• Compile and manage electronic content for distribution across various platforms.
• Ensure content is organized and easily accessible for team members.

SOP Compilations and Distribution:

• Compile Standard Operating Procedures (SOPs) and distribute them too relevant departments.
• Ensure SOPs are kept up-to-date and adhere to company standards.

Trade Promotion Loading and Distribution:

• Distribute Trade Promotion information to relevant internal and external stakeholders and load contacts

API Integrations and Management:

• Manage API integrations.
• Build and maintain relationships with partners.
• Setup and continuous monitoring of integrations to ensure smooth operation.

Quality Assurance:

• Conduct regular quality checks to identify and correct errors in content such as
  inaccurate information, broken links, and missing images.
• Ensure that content meets company standards and follows brand guidelines.
• Collaborate with the marketing team to address any content-related issues or discrepancies.

Optimization:

• Optimize content for search engines to improve visibility and ranking on OTA
  platforms.
• Monitor performance metrics and user feedback to identify opportunities for content improvement.

Collaboration:

• Coordinate with internal teams such as marketing and hotels to obtain accurate and up-to-date information and content.
• Collaborate with external teams to troubleshoot technical issues related to content management systems and OTA platforms.

Documentation and Reporting:

• Maintain detailed documentation of content updates, revisions, and approvals.
• Generate regular reports on content performance, including traffic trends, user engagement, and conversion rates.
• Provide insights and recommendations for content optimization based on data analysis and market research.

Administrative Assistant:

• Assist the Revenue Administrator Lead with daily administrative tasks as necessary.

Experience:

• Marketing or Business Administration Qualification
• Years of experience – Hospitality or marketing students welcome to apply.
• Previous experience in content management or the hospitality industry is
  preferred.
• Strong attention to detail and excellent organisational skills.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Excellent written and verbal communication skills.
• Team player with a collaborative mindset and problem-solving abilities.

Skills & Knowledge:

• Familiarity with OTA platforms such as Booking.com, Expedia, Airbnb, or
  similar.
• Knowledge of HTI Software (eRes, Apex, Nebula CRS, etc.)
• Ability to adapt to evolving technology and industry trends.
• Willingness to work occasional evenings or weekends to meet project deadlines or address urgent issues.