Contract Manager

SUMMARY:
Looking for your Technical knowledge and expertise to manage Contracts in the Forklift industry

POSITION INFO:

Grade 12, coupled with a relevant Tertiary qualification

Good Excel skills. Proficiency on Autoline will be a definite advantage

Duties will include -

• Monitor processes and implement, maintain and/or improve procedures and/or systems to ensure effective and efficient process/variability control
• Ensure implementation of HR/SHEQ policies and procedures
• Manage contract profitability
• Manage Work in progress for maintenance and chargeable work
• Participate in the handovers/delivery of machine with sales
• Manage the load testing process and ensure all machines comply with legal requirements
• Ensure that company assets are managed in accordance with company procedures and policies including adherence to the Weekly vehicle check procedure
• Monitor dispatch of products/delivery against targets and take timeous corrective action
• Following up on quoting on additional work required as applicable, from the job cards/service reports after every service and repair has been carried out
• Tracks, analyse and report on service levels matrices
• Carry out random inspections on customer’s equipment after service and repairs have been completed as part of QC process
• Collect monthly excess hours
• Ensuring the market related pricing and competitive information is always up to date and to report any changes and developments in the market back to the Management team
• Manage the quality of Product Support services and liaise with Rental/Short Term Rentals (STR) team 
• Ensure compliance of support delivery and case resolution with stated service level agreements (SLA’s)
• Submitting weekly reports accurately and on time
• Liaise with customers as required and ensure effective customer feedback communication processes
• Resolve/assist in the resolution of disputes with customers and subcontractors on site
• Ensure systems and procedures are in place to document contractual issues and manage contractual documentation effectively and efficiently
• Lead and direct all the major contracts under the service of support area
• Ensure that all breakdowns and/ or repairs performed that are still warrantied, warranty claims are processed accordingly
• Business plan and budgets